People are a necessary evil

I think the most logical take-away from my Amazon experience and the stories of others posted on this site is that Amazon management needs to start seeing its employees as human beings and not just replaceable commodities. It's tempting to organize employees the way they do now, with the terrible management practices enforcing broken processes which might output some results today at the expense of a healthy long-term work culture. When you run a huge company like Amazon, things are likely to become disorganized as you grow. It logically seems like you end with the current bad situation being the only way managers know how to manage, but it doesn't have to be this way. Perhaps if they trusted people to fix issues as they ran into them, it would get better. Situations like injuries could be handled in a humane way with human logic and human compassion driving needed process improvements without sacrificing productivity or quality.

I really don't think Jeff Bezos is sitting on a throne right now stroking his chin and enjoying the misfortunes of Amazon's low-level employees. I think he's doing a lot and distracted while he trusts the wrong people to deal with these issues. Someone needs to sit him down and really talk through what's wrong here, if he'll listen.

The bottom line with the situation right now is that people are a necessary evil to Amazon rather than being valued HUMAN resources.