Hired but not hired

For months, Amazon sent me emails saying "I am hired and to hold on". Well for months, I am still waiting. I am retired but had a lot to offer and was looking for a great new opportunity. Amazon emails have been constant and the one phone call I got six weeks ago wanting me to come in the next day was short lived. Less than fifteen minutes later I was called and said my second background check had just expired. Four weeks later, I get another email telling me to hold on. 

I think Amazon is too BIG to really see what's going on. Oh well, I know I am just a number to Amazon but my former employer thought much differently. I'd like to see Amazon CUSTOMER SERVICE goals reflect in the HIRING PROCESS.