Repeated jamming

If the machine appears to be jamming at the same spot while printing a particular job:

1. Try canceling the job on the printer's control panel;

2. Instruct the patron to resend the document in 2 parts: the offending page alone and the pages after the offending page;

3. Use Pharos Remote to print these 2 new jobs.

​If the machine is jamming repeatedly on multiple jobs:

1. Put up an Out of Order sign on the printer;

2. Report the problem. Be sure to include:

   • The exact printer name;

   • Details about the issue;

   • What you have done to troubleshoot;

   • Your full name.