Post date: May 22, 2013 2:15:39 PM
A few notes to help you navigate the upgraded Pharos Remote:
Under Job Status in the Printed Jobs queue...
PageCounted. Released. Recorded. Held = Job printed successfully + patron charged. No further action needed
PageCounted. Held = Job did not print successfully (printer offline) + patron charged. Action needed: reprint the job to another printer
Note: Pharos performs "Online State Checks" whenever a job is released, which will then prevent any release at printers that are offline or have a service error (as in the PageCounted. Held cases). BE AWARE: Pharos will NOT stop a job from being released if the printer is just in need of paper or toner or has a paper jam. Instead, the printer will hold the job in its memory until the issue has been addressed, and then proceed with the printing. Please do NOT reprint jobs held up because of paper/toner/jam issues. Just fix the issue.
FYI: What (we think) the statuses mean:
PageCounted = spooled (sent to printer queue)
Released = money taken card and job released to printer for printing
Recorded = print complete
Held = job archived (all held jobs have been charged to the patrons, whether they were Release & Recorded or not)
In place of Refresh, we now use Find Jobs to load the most recent set of jobs.