L1 Tasks You Should Be Doing

Every shift you must...

• • Clock + sign in using the phone in the Level 2 staff area.

Note: If you are running late, check the key cabinet to see if the L1 keys and copy card are there instead of downstairs.

• • Check that Pidgin is open and keep an eye out for new messages throughout your shift.

  • Log into WML Library Service Desk and read all new messages.

  • Log into Desk Tracker and remember to record all patron interactions and maintenance tasks.

  • Monitor the Equipment Alerts page throughout your shift—it is your responsibility to address any printer and bizhub problems as they arise.

  • Monitor the lc console—please address any equipment issues as they arise.

  • Make LC tidying and supplies rounds—on floors 1 – 4, restock paper and office supplies, refill cabinets with paper, tidy the workstations, and report any problems beyond your capabilities to Alex using the “report LC problems here” page.

Note: Anytime you leave your station, please...

• • • • lock the computer (ctrl+alt+delete) and cabinets,

        • take the keys and copy card with you, and

          • put up the sign directing patrons to Level 2 for assistance.

• • Pay attention! Please do not lose yourself in your own studying. Remember that your primary duty is to help patrons.

    • • Stay alert.

        • Look approachable.

          • Be mindful of those around you and their needs.

  • When the next student on duty arrives, log out of your Learnlink account and go upstairs to clock + sign out.

Important: If the next student on duty is late and you need to leave, please do the following:

• • • • • • Put away any desk supplies and lock the filing cabinets

          • Lock the computer (ctrl+alt+delete)

          • Put up the sign directing patrons to L2 for assistance

• • • • • Return the keys and copy card to the L2 supervisor

Many, many thanks!