Every shift you must...
Clock + sign in using the phone in the Level 2 staff area.
Note: If you are running late, check the key cabinet to see if the L1 keys and copy card are there instead of downstairs.
Check that Pidgin is open and keep an eye out for new messages throughout your shift.
Log into WML Library Service Desk and read all new messages.
Log into Desk Tracker and remember to record all patron interactions and maintenance tasks.
Monitor the Equipment Alerts page throughout your shift—it is your responsibility to address any printer and bizhub problems as they arise.
Monitor the lc console—please address any equipment issues as they arise.
Make LC tidying and supplies rounds—on floors 1 – 4, restock paper and office supplies, refill cabinets with paper, tidy the workstations, and report any problems beyond your capabilities to Alex using the “report LC problems here” page.
Note: Anytime you leave your station, please...
lock the computer (ctrl+alt+delete) and cabinets,
take the keys and copy card with you, and
put up the sign directing patrons to Level 2 for assistance.
Pay attention! Please do not lose yourself in your own studying. Remember that your primary duty is to help patrons.
Stay alert.
Look approachable.
Be mindful of those around you and their needs.
When the next student on duty arrives, log out of your Learnlink account and go upstairs to clock + sign out.
Important: If the next student on duty is late and you need to leave, please do the following:
Put away any desk supplies and lock the filing cabinets
Lock the computer (ctrl+alt+delete)
Put up the sign directing patrons to L2 for assistance
Return the keys and copy card to the L2 supervisor
Many, many thanks!