Post date: Aug 27, 2015 2:28:0 PM
Remember, that you need to copy eagle print@emory.edu when you are closing a ticket in LibAnswers when and ONLY when:
1. You have replaced toner cartridge or image drum—copy eagleprint so that Robert knows to follow up and send a replacement.
2. You attended to an issue but could not resolve it (e.g., could not clear the jam) - copy eagleprint so that Robert can follow up.
DO NOT copy eagleprint@emory.edu when there is no follow up needed, for instance, when you reloaded paper or successfully cleared a jam. Just close the ticket.