Jobs print slowly or not at all

1. Printing is slow in isolated incidences:

• ​​Printing from a web link:

  • Advise the user to save the file to the computer prior to printing.

• A large file (e.g., multipage PDF or image-heavy Word doc or PP presentation):

• 1. Save the file as PDF document —this feature is available through the Print option. If the file is already a PDF, skip to the next step;

  2. Open the PDF file in Preview (the default application for PDFs on our iMacs);

  3. Pull down the “File” menu and choose “Export”;

  4. Select the submenu next to “Quartz Filter” and choose “Reduce File Size”;

  5. Save the new reduced version of the PDF by hitting “Save”;

  6. The new PDF file will be considerably less in size and should print with no delays.

NOTE: you can also advise the user to split the job up into several smaller print jobs to avoid long waiting.

2. Printing is slow for EVERYBODY:

• Print a one-page job using Pharos Remote.

  • The job prints without an issue --> the problem is most likely with the EmoryCard network:

    • Direct patrons to Document Services​ on the ground floor of Few Hall, where they can pay with cash or a credit/debit card.

    • If Doc Services is closed and the print job must be printed immediately as an absolute necessity, you can use Pharos Remote to release the job for the patron.

    • Report the problem to eagleprint@emory.edu.

• The job cannot be printed using Pharos Remote --> the issue is most likely with the Pharos printing network:

  • Direct patrons to Document Services​ on the ground floor of Few Hall, where they can pay with cash or a credit/debit card.

    • If Doc Services is closed and the print job must be printed immediately as an absolute necessity, check with a staff person to see if there are any staff (i.e. non-Pharos) printers that can be used.

  • Report the problem to eagleprint@emory.edu.