Post date: Jun 13, 2014 1:22:35 PM
When looking for potentially missing items, we need to:
1) Look up the item record (current location, circ log) in ALEPH to verify it should be upstairs.
2) Once item info is confirmed in ALEPH, we can assist patrons by looking in the stacks again.
3) If we cannot find it, the desk supervisor can place a missing request.
We do not take the patron back to the stacks area. We (staff & and/or student assistants) can go back to the stacks area to look if the circ log indicates the item may be there.
These same steps would be applied before placing a claims returned request.
If you have have any questions or need clarification, please let me know.