Mark an item claims returned

In Person or over the phone: Have a conversation with the patron regarding what the library will do with a claims return and what the patrons responsibility is.

"This item will be searched for at least four times in the next two months. If this item is found, it will be checked in and removed from your account. Additionally, if you come across this item, please return it at your earliest convenience. However, if this item is not found after two months of searching your account will be charged the $100 lost fee. If your account reaches five or more claims returned that are not found, your account will be blocked."

Claimed Returned email template - send this email to the patron who called over the phone AND/OR emailed in about a claims return.

1) Click on the Fulfillment Tab.

2) Under Fulfillment and Checkout/Check-in select Manage Patron Services.

3) Scan Patron ID or Search for Patron and click Go.

• • Type in last name, first name

  • Scan ID

  • Type in account/barcode number

4) In the Loans tab, select All under Loan Display.

5) Locate item to claims return under '...' select Claims Returned.

6) OPTIONAL: Add a note about this claims returned.