Pharos

A few notes to help you navigate Pharos Remote:

• • In place of Refresh, we use Find Jobs to load the most recent set of jobs.

  • In general, under Job Status in the Printed Jobs queue...

    • PageCounted. Released. Recorded. Held = Job printed successfully + patron charged. No further action needed (EXCEPT in the case of aborted jobs--check the System-->Alerts page to confirm and then reprint the job if needed).

    • PageCounted. Held = Job did not print successfully (printer offline) + patron charged. Action needed: reprint the job to another printer

Note: Pharos performs "Online State Checks" whenever a job is released, which should prevent any release at printers that are offline or have a service error. BE AWARE: Pharos will NOT stop a job from being released if the printer is just in need of paper or toner or has a paper jam. Instead, the printer will hold the job in its memory until the issue has been addressed, and then proceed with the printing. Please do NOT reprint jobs held up because of paper/toner/jam issues. Just fix the issue.

FYI: The statuses mean:

• • PageCounted = spooled (sent to printer queue)

  • Released = money taken card and job released to printer for printing

  • Recorded = print complete

  • Held = job archived (all held jobs have been charged to the patrons, whether they were Release & Recorded or not)

  • New! Alerts -- shows you when and where a problem occurred, the error code, and the message (explanation of the problem).

BEFORE PRINTING A JOB FOR A PATRON, GET THE FACTS.

In Pharos Remote, first locate the job in either the Queued Jobs or the Printed Jobs queue. Remember: Queued Jobs = patron NOT charged; Printed Jobs = patron charged. Print jobs only for patrons who were charged but whose jobs did not print.