When EmoryCard is down, patrons can print from their Off Balance account (= $10). When the system comes back up, patrons' EmoryCard balances will adjust to reflect the $ spent when the system was down, which could result in a negative or lower-than-expected balance.
Some users confuse their Dooley Dollars with Eagle Dollars. Only Eagle Dollars can be used for printing.
B-school users have a print allotment, which only works at the GBL and other WML level 2 printers or B-school printers. If they try and use a different printer, the allotment will not show in the balance.