Post date: Sep 06, 2016 2:52:23 PM
Before telling a patron we don't have a book or resource, please be sure to follow the steps below:
1) Ask them if they've already searched discoverE for the title
2) Turn the screen so they can see you search discoverE for them
3) If the item isn't found, double check by:
Confirming title, author, etc. spelling with patron
Searching only the title field in discoverE advanced search
Ask reference librarian or supervisor for help