If microfilm has been checked out to MICREQ1 for about 10 days, the Circulation email will receive a reminder notice. Basically, we want to check in with the patron and see if they’re still using the item, and then act accordingly.
1. Desk supervisor observes that a notice has come in to the department in-box about microfilm. This means there is microfilm checked out to MICREQ01.
2. Check the Materials in Use file in the Visitor Request Form in the cabinet. If you don’t find anything, check the other two folders as well (New Requests and Materials Sent Back).
3. Check for notes! Look for emails and notes on the form that indicate whether the patron has given an updated indication of when they will be done with the item. Check the department email for both the patron’s name and for their email.
a. If you do find a note indicating a longer amount of time needed, update information according, either by renewing the material or extending the loan due date. (If there is a recent note that indicates that the patron definitely does not need the item anymore, pull the item, remove that title from the label or remove the entire label, check the item in, and place it on the Stacks cart.)
b. If you can’t find a recent note, send the patron an email from the desk email. In the email, please inform the patron that we will return the item if we do not receive a response from them within 2 business days.
c. Make a note on the form itself that you have contacted the patron, and return the form to the Materials in Use folder.
4. File the notice in the Visitor Request email file.
5. When the patron responds
a. If the patron is done, pull the item and label, check the item in, and shelve on Stacks cart. Pull the form, make a note that the item is being sent back, and file the form under Materials Sent Back.
b. If the patron is not done, renew the item on the account. Make a note on the form itself.