Microfilm will appear on the Expired Holds List, because the hold has expired. It will either be on the patron’s personal account, or on the MIC-REQ account.
1. If the microfilm is on a patron’s account, email the patron and ask if they still need the item.
a. If they respond that they will be in soon to use the item, just extend the expiration date on the hold.
b. If they respond that they won’t be using the item for a while, ask if they are comfortable with re-placing the request at a later date. If they respond that they are okay with that, just cancel the hold from the list (cancelling the hold from the list should automatically send the item in transit back to Storage or back to level 1).
*Whatever the decision, your goal is to remove the item from the Expired Holds list and have a complete paper trail. Your patron should also be clear that the item will no longer be on hold at the LSD for them.
2. If the microfilm is on the MIC-REQ account:
a. Pull the request form.
b. Email the patron and ask if they are done or still using the item.
1. Either extend the hold or
2. Remove the hold, depending on their answer.
c. Make a note on the form accordingly, and re-file the form accordingly.