Post date: Nov 14, 2017 3:28:14 PM
All,
Recently, I have noticed an increasing number of users experiencing issues when release print jobs sent from the Mac OS. The issue will manifest itself when releasing the print job to the printer from the print release station. Instead of the expected output from the printer, the printer will print a single page with the following:
ERROR: undefinedresult
OFFENDING COMMAND: show
Sometimes the offending command will say ‘xshow’. Sometimes a small portion of the document will print on the page as well; headers, footers, etc. And this does not happen all of the time.
As this is a “postsctript” error, only users sending print jobs from the Mac OS will experience the issue. I have been able to reproduce this with multiple versions of the Mac OS, different drivers and configurations, and with & without using the Pharos/EaglePrint client. So at the moment I believe this issue is related to ‘something’ between the Mac OS and HP printers. I have reached out to both HP and Apple regarding this issue and am waiting to hear back at the moment.
If a user experiences this issue, there are a couple things we can do:
· Create a new file (Save As, Export, Print as PDF, etc.) and have the user resend the file via EaglePrint. Then use Pharos Remote to release the job without charging. *This may or may not work, depending on the file*
· Save/Copy the file to a Windows computer and have the user resend the file via EaglePrint on Windows. Then use Pharos Remote to release the job without charging.
Note: **Do Not ‘reprint’ the problem job from the Printed Jobs queue** This will yield the same error as the original attempt to release the print job.
And if you are able and the user doesn't mind, I would like to get copies of any problem files for future testing. You can email these to me directly, or the user can email me as well (rkruse@emory.edu). Please make sure there is no confidential information before sending me any documents.
Thanks.
Robert Kruse
Academic Technologist
LITS Student Digital Life
Emory University
404-226-9942