NEW: Reporting Learning Commons problems
Post date: May 26, 2015 6:20:56 PM
There is a discussion board embedded under "Report Learning Commons Problems" on the left hand sidebar. This is where you can report problems in the Learning Commons with technology. Some guidelines:
This group reports problems in the LEARNING COMMONS. This DOES NOT include any issues with computing or printing in our department. These issues should be reported to LSD staff to be resolved.
A few things to remember when reporting here:
When reporting a problem, make sure you...
Use the correct name for any piece of equipment
Give details, details, details (and more details)
Be as clear and precise as possible when describing the problem: What is the exact error message being given? What actions were taken? Specifically which buttons/functions do not work?
Write something in both the subject line and body of any email
Subject should be LC--(insert issue)
The listserv will reject any message if either the subject line or body is empty, and the service ticket will not be created
Sign your name when you submit
Turn off the equipment and put the appropriate out of order sign on it