ALMA: Remove a hold

1) Click on the Fulfillment Tab.

2) Under Fulfillment and Checkout/Checkin select Manage Patron Services.

3) Scan Patron ID or Search for Patron and click Go.

• • Type in last name, first name

  • Scan ID

  • Type in account/barcode number

4) Select the Requests tab.

5) Under the appropriate item in the list, select "...", then Cancel.

*NOTE: If item has task "Pickup from Shelf" and is for pickup at our location, remember to pull the item from the hold shelf and check it in once the hold is removed.

6) For Cancellation reason, select Patron no longer interested. OPTIONAL: Notify user.

7) Check in the item TWICE*

*For some reason, Alma will not remove the Hold Shelf status after cancelling a hold unless you check in the item two times afterwards.