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Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
https://www.iso.org/standard/65712.html
https://drive.google.com/open?id=0BzThVuwf2OZNV0RuRVhoUm1IOVE
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Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
https://www.iso.org/standard/65712.html
https://drive.google.com/open?id=0BzThVuwf2OZNV0RuRVhoUm1IOVE