Elizabeth Morrison
"Empathy in the Office Given the enormously personal nature of health care and its supreme importance in all of our lives, one might expect to find that these interactions would focus, at their center, on human connections.
In fact, research tells us the opposite is often true, that in this most intensely human of encounters, patients often experience a marked lack of connection. While other industries have long understood the value of skilled, kind interactions, healthcare has been slow to acknowledge the importance of focusing on the human experience of patients."