Benefits Articles

Benefits of empathy mentioned in popular articles, books etc. These are non academic sources.


Think Empathy Is A Soft Skill? Think Again. Why You Need Empathy For Success
Tracy Brower
"There are important benefits of empathy.
Identity: Empathy affects our own identity. We tend to understand ourselves through the people we spend time with and we derive our sense of self from the types of people with whom we have the closest relationships.

Cooperation: Empathy also facilitates cooperation which is critical for teams to function effectively. In a new study, when empathy was introduced into decision making, it increased cooperation and even caused people to be more empathetic. Empathy fostered more empathy.
Innovation: ...


MAY 29, 2019

"Our collaborative flair stems from empathy: the capacity to share, understand, and care about what others feel. 
Individuals who feel empathy in abundance experience 
These benefits ripple outwards 

Empathic Listening/;The Key to Communication
  • Develops listening skills that improve people's ability to influence and problem-solve
  • Helps to achieve higher levels of trust throughout the organization
  • Reduces costs associated with misunderstandings

The Benefits of Empathic Listening: A Conversation with Lisa B. Nelson
."..scientists are uncovering a host of benefits associated with empathy. 
  • Couples who notice an increase in their partners’ empathy report feeling more satisfied in their relationships
  • while adolescents with higher levels of empathy manage conflict better than those with less.
  •  Furthermore, when healthcare practitioners employ empathic listening, their patients 
  • "Being deeply listened to calms us, because it helps us feel that we’re not alone—but
  •  empathic listening also benefits the listener. “When we’re able to truly listen to another person, we open ourselves up to the flow and story of human existence,” Lisa says, “to our shared humanity. In that moment, we move from ‘I’ into ‘we.’ "

by Richard Salem
July 2003
"Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. It is an essential skill for third parties and disputants alike, as it enables the listener to receive and accurately interpret the speaker's message, and then provide an appropriate response. The response is an integral part of the listening process and can be critical to the success of a negotiation or mediation. Among its benefits, empathic listening
  • builds trust and respect,
  • enables the disputants to release their emotions,
  • reduces tensions,
  • encourages the surfacing of information, and
  • creates a safe environment that is conducive to collaborative problem solving."

Empathic Listening
By Richard Salem
The Benefits of Empathic Listening
Among its benefits, empathic listening
  • builds trust and respect,
  • enables the disputants to release their emotions,
  • reduces tensions,
  • encourages the surfacing of information, and
  • creates a safe environment that is conducive to collaborative problem solving.

The Empathy Experiments - 8 lessons learned at HMRC Digital
Posted by:Dr Emma Jefferies,
22 August 2018

Our 8 lessons learned
  • 1. When we practice active listening, we’re unassuming, we slow down, learn more and make better informed decisions
  • 2. When we take time to be curious about other people and their lives, we’re opening ourselves up to change our assumptions leading to better informed outcomes
  • 3. When we observe our bias, we’re taking the time to understand people without holding judgement and look outside of our service team
  • 4. When we track and review how we feel during the week, we are better able to understand how our feelings align with how the team feels and are able to respond to negative emotions
  • 5. When we practice empathy, we’re able to look beyond people's roles and grades, seeing them as people
  • 6. When we practice empathy, we’re fostering self-awareness which changes how we interact with each other
  • 7. When we practice empathy, we get time back and save money
  • 8. We assume practicing empathy is hard, yet making small changes makes a huge difference in our interactions within and across teams

You Need Empathy to Thrive in Business
Why empathy is a crucial skill that you need in order to achieve extreme performance.
by Mario Bou Debes 
December 06, 2018
Here’s why empathy in the workplace matters:
    • 1. Understanding Everyone's Interests
    • 2. Setting Expectations
    • 3. Successful Negotiations
    • 4. Design Thinking
    • 5. Effective Collaboration
    • 6. Sales Increase
    • 7. Customer Satisfaction
    • 8. Building Trust
    • 9. Minimizing Conflicts and Reducing Stress
    • 10. Knowledge Transfer
    • 11. Interviewing for a Job
    • 12. Solving Problems

    5 Beneficial Side Effects of Kindness
    By David R. Hamilton, Ph.D.
    But when we are kind, the following are some side effects that come with it:
    1) Kindness makes us happier.
    2) Kindness gives us healthier hearts.
    3) Kindness slows aging.
    4) Kindness makes for better relationships.
    5) Kindness is contagious.

    Why Teaching Kindness in Schools Is Essential to Reduce Bullying
    By Lisa Currie
    October 17, 2014      

    A great number of benefits have been reported to support teaching kindness in schools, best summed up by the following.