"It wasn’t your fault: you did the best you could."
“That’s too bad. I’m sure tomorrow things will go better.”
“I had a really bad day at work.” Consoling
“I’m sorry to hear that.”
"If you think ahead to what to say next – like how to fix it or make the person feel better – BOOM! Off the board. You’re into the future. Empathy requires staying with the energy that’s here right now. Not using any technique. Just being present. When I have really connected to this energy, it’s like I wasn’t there. I call this “watching the magic show.” In this presence, a very precious energy works through us that can heal anything, and this relieves me from my “fix-it” tendencies. - from “Surfing Life Energy and Watching the Magic Show,” Marshall Rosenberg
References