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Benefits of Empathy In Leadership

Leadership Quotes
  • "Increased empathy promotes employees’ well-being, commitment and motivation, increasing the organization’s efficiency, productivity and success. Top executives must realize that greater leader empathy is not simply a soft skill, but rather an essential tool for keeping their organization competitive and successful." Harvey Deutschendorf 
  • According to recent studies carried out by the Development Dimensions International, empathy is the biggest single leadership skill needed today Harvey Deutschendorf 
  • “Being able to listen and respond with empathy is overwhelmingly the one interaction skill that outshines all other skills leaders need to be successful,” Richard S. Wellins, Senior Vice President, DDI
  • "Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and 
    respond on the mark," Daniel Goleman
    "Self-absorption in all its forms kills empathy, let alone compassion. When we focus on ourselves, our world contracts as our problems and preoccupations loom large. But when we focus on others, our world expands. Our own problems drift to the periphery of the mind and so seem smaller, and we increase our capacity for connection - or compassionate action." Daniel Goleman
  • "Empathy represents the foundation skill for all the social competencies important for work." Daniel Goleman
  • "Empathic, emotionally intelligent work environments have a good track record of increasing creativity, improving problem solving and raising productivity."Daniel Goleman
  • Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.
    Daniel Goleman




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Empathy and Leadership Articles


Research Paper: Balancing Empathy in Leaders – The Role of Coaching and Mindfulness
By Theano Kalavana
The literature supports that empathy is strongly linked to leadership success (Cooper & Sawaf, 1997) and it also correlated with a positive impression about the leaders (Kellett et al.2002).\

3 Science-Backed Reasons Empathy Makes You a Better Leader
"Research can often contradict itself but when it comes to empathy there is no doubt
.By John Eades 
MAR 29, 2019

Empathy is key to connecting with employees and earning their respect--and there are plenty of examples that prove its value.
1. Empathy fuels productivity and performance...
2. Empathy increases happiness in the workplace....
3. Empathy fosters collaboration...."




Empathy in the Workplace: A Tool for Effective Leadership*
 By: William A. Gentry, Todd J. Weber, and Golnaz Sadri
Center For Effective Leadership.
(Note: An extensive Report with footnotes)

"Empathy is a construct that is fundamental to leadership. Many leadership theories suggest the ability to have and display empathy is an important part of leadership."


Contents
  • Introduction 
  • Empathy and Performance: What’s the Connection? 
  • The Research 
  • The Findings
  • Empathy Can Be Learned
  • Conclusion
  • References 
  • About the Authors
"A top priority for many organizations is to look beyond traditional strategies for management development and recruitment to create a cadre of leaders capable of moving the company forward. And no wonder. Ineffective managers are expensive, costing organizations millions of dollars each year in direct and indirect costs. Surprisingly, ineffective managers make up half of the today’s organizational management pool, according to a series of studies (see Gentry, 2010; Gentry & Chappelow, 2009).With such high stakes, talent management and human resource professionals as well as senior executives are pursuing multiple strategies for developing more effective managers and leaders. 

Managers, too, may be surprised that so many of their peers are underperforming. It’s a smart move for individual managers, then, to figure out how they rank and what skills are needed to improve their chances of success. One of those skills, perhaps unexpectedly, is empathy."


The Importance of Empathy in the Workplace
Bill Gentry
Center for Creative Leadership
empathy-in-the-workplace-white-paper-infographic-center-for-creative-leadership

"Leaders who master listening and responding with empathy will perform more than 40 percent higher in overall performance, coaching, engaging others, planning and organizing, and decision making, according to the research. The unprecedented report is based on the analysis of real behaviors in assessment center simulations from over 15,000 leaders across 300 companies in 18 countries over a decade.


“Being able to listen and respond with empathy is overwhelmingly the one interaction skill that outshines all other skills leaders need to be successful,” said Richard S. Wellins, Ph.D., Senior Vice President, DDI."



Empathy in Leadership – 10 Reasons Why It Matters
by tanveer naseer

  • '1. What does empathy mean?
  • 2. Why does it matter for us to understand the needs of others?
  • 3. What traits/behaviours distinguish someone as empathetic?
  • 4. Can we learn to be more empathetic or is this an innate trait?
  • 5. What can we do to become more empathetic?
  • 6. What role does empathy play in leadership? Why does it matter?
  • 7. So why aren’t we being more empathetic at work?
  • 8. How can leaders encourage a culture of empathy?
  • 9. How can we use empathy to become a better leader?
  • 10. If leaders could do one thing to create a more empathetic workplace, what would it be?'

5 Reasons Empathy is Becoming the Number One Leadership Skill 
Harvey Deutschendorf 
 June 8, 2017
"Here are five Reasons that empathy is becoming the number one leadership skill:
  • Increased Employee Retention. One of the struggles that every organization faces is retaining talented staff. 
  • Increase in Staff Engagement .
    Have you ever noticed that when someone close to you notices how you are feeling or tells you much they appreciate something you have done for them? 
  • Increased Collaboration Between Team Members .
    Not only do employees that feel valued and appreciated want to do more in their work, they want to do more for their fellow employees.
  • Increase in Job Satisfaction and Decrease in Absenteeism
    Staff that feel witnessed, heard and appreciated feel more satisfied with their work and as a result miss fewer days on the job.
  • Increase in Bringing Up New Ideas and Creativity
    People who perceive they are part of an organization and feel heard and appreciated, tend to risk more and look for ways to add increased value to the organization. .."


Why leaders' empathy is vital to morale and retention
When people feel unappreciated, they leave. Empathy results from listening intently to your employees and responding accordingly. Here’s what you, as a boss, should know.
By Harvey Deutschendorf 
 June 15, 2017
Here are five reasons why empathy is a vital leadership trait:
  • 1. Increased employee retention. Every organization struggles to retain talented staff. One major reason that people leave an organization is lack of trust in and appreciation from their supervisor. Empathy increases trust and the sense that managers value and care about the staff. Whether in our personal relationships or as part of an organization, we are more likely to stick around when we feel heard and appreciated.
  • 2. Increase in staff engagement. When leaders show they care about employees, reciprocity kicks in. At successful organizations, leaders continually find ways to notice, compliment and show their appreciation to the staff.
  • 3. Increased collaboration among team members....
  • 4. Increase in job satisfaction and decrease in absenteeism....
  • 5. Increase in bringing up new Ideas and creativity..."

OVERVIEW
==============
Summary:
  Discusses the benefits of empathy for leaders
Definition:
  • listening intently
  • responding accordingly
Benefits:
  • - decrease in absenteeism
  • + leadership attribute.
  • + Team building
  • + employee retention
  • + staff engagement
  • + collaboration among team members
  • + job satisfaction
  • + new Ideas and creativity
  • + well-being,
  • + commitment and motivation,
  • + efficiency, productivity and success.
 Blocks: 
Training:
Author:   
  • Harvey Deutschendorf
  • June 15, 2017
References:

 





3 Powerful Benefits That Come From Empathy In Leadership
by tanveer naseer

Discover 3 powerful benefits that empathy in leadership brings to a leader's ability to fuel organizational growth and long-term success.
  • "1. Empathy in leadership generates greater productivity
    As I wrote above, the one thing that need to recognize is that at it’s heart, empathy in leadership is about making our employees feel heard and understood. But what it also provides us with is insights into what we should be doing to improve employee engagement levels in our organization....

  • 2. Empathy in leadership boosts organizational growth
    As I mentioned during my interview with the reporter, whether your industry is feeling it yet or not, the truth is that a war for talent is fast approaching and consequently, leaders and their organizations are going to be facing an uphill battle, not only to attract key talent they need to achieve their objectives, but to retain the talent they currently have who might start looking for greener pastures.....

  • 3. Empathy in leadership drives success.
    In my previous piece, I wrote about four questions that every leader should ask themselves to ensure they are successful in their ability to lead others. Among the questions I shared was this one – do you still care?..."





Why Empathetic HR Leaders Are More Effective
By Arlene S. Hirsch,

"Empathy is a critical HR leadership skill. It helps build and sustain positive workplace relationships, foster diversity and inclusion, encourage cooperation and collaboration, and facilitate conflict management."
Benefits mentioned
  • + relationships
  • +  foster diversity 
  • + inclusion,
  • +  encourage cooperation
  • + collaboration
  • + facilitate conflict management."


(Empathic Leadership) Empathy Is An Essential Leadership Skill -- And There's Nothing Soft About It
Prudy Gourguechon
"I get tired of hearing about “soft skills,” even when it’s acknowledged they are important. No less a hard-muscled body than the U.S. Army, in its Army Field Manual on Leader Development (one of the best resource on leadership I’ve ever seen) insists repeatedly that empathy is essential for competent leadership.

Why?
  • Empathy enables you to know if the people you’re trying to reach are actually reached.
  •  It allows you to predict the effect your decisions and actions will have on core audiences and strategize accordingly. 
  •  Without empathy, you can’t build a team or nurture a new generation of leaders. 
  •  You will not inspire followers or elicit loyalty. 
  • Empathy is essential in negotiations and sales: it allows you to know your target’s desires and what risks they are or aren’t willing to take."








Op-Ed: This quality may seem soft, but it makes for effective leaders
Mike Kemp and Richard S. Wellins 

"As many young people prepare to graduate from college this spring and enter the working world, many of them are likely to hear their commencement speakers advise them, with a growing urgency, to cultivate one particular skill: empathy....

A key goal of the research was to really find out if empathy is just a "nice term" or does it make a real economic difference in the workplace. Here's what we found:
  • 1. Empathy is the foundation of multiple leadership skills....
  • 2. Empathy drives employee engagement....
  • 3. High empathy leaders accelerate business performance..."



Empathy In Leadership: Its Place In The Workplace

by Shahran Masood,  talent acceleration manager with Leaderonomics. 
"Below are the seven benefits of empathy in organisations:
  • Empathy helps to create a positive organisational culture based on openness and understanding.
  • Understanding the intentions, feelings and thoughts of others help leaders become more in tuned with their team’s successes and failures.
  • Creates authentic connection between people.
  • Allows for true feedback and fuels objective decision-making.
  • Without an emphatic leader, employees internalize their problems and then externalize them in inappropriate ways.
  • Helps create an atmosphere of cooperation in any environment.
  • Emphatic leaders are motivated to make more decisions that reflect the common good."


Cognitive vs. Emotional Empathy: Daniel Goleman Explains
Empathy is important in any context, whether in leadership or in life. In this video, an excerpt from Crucial Competence: Building Emotional and Social Leadership, Daniel Goleman explains the difference between cognitive and emotional empathy, and how this can impact leadership capacity.

Cognitive vs. Emotional Empathy with Daniel Goleman

YouTube Video











05/06/2016
"The Consortium for Research on Emotional Intelligence in Organizations reports a correlation between empathy and increased sales, high performing managers of product development teams, and increased performance in highly diverse teams. Studies have also shown that empathy improves leadership ability and facilitates effective communication."

"For leaders of the current workforce, empathy is essential. 
Dr. Daniel Goleman cites three key reasons why empathy is so important for leaders:
  • 1) the increase in the use of teams 
  • 2) the rapid pace of globalization with increased cross cultural communication and 
  • 3) the growing need to retain talent. 
Empathy also enables leaders to create environments of open communication and feedback, understand and navigate the problems employees face, validate what their employees are going through, and anticipate the needs of teams."



Is Empathy Dead? How Your Lack Of Empathy Damages Your Reputation And Impact As A Leader
Kathy Caprino
JUN 8, 2016 

"In great part, the ability of a leader to empathize impacts employee engagement, retention and performance. It is critical to good teamwork. It helps fuel customer-centric innovation. Our own research revealed that the correlation between empathy and leadership performance was stronger than any other skill."



Empathy In Leadership: Its Place In The Workplace

by Shahran Masood,  talent acceleration manager with Leaderonomics.
AUGUST, 2014
"Below are the seven benefits of empathy in organisations:
  • Empathy helps to create a positive organisational culture based on openness and understanding.
  • Understanding the intentions, feelings and thoughts of others help leaders become more in tuned with their team’s successes and failures.
  • Creates authentic connection between people.
  • Allows for true feedback and fuels objective decision-making.
  • Without an Empathic leader, employees internalise their problems and then externalise them in inappropriate ways.
  • Helps create an atmosphere of cooperation in any environment.
  • Empathic leaders are motivated to make more decisions that reflect the common good."



Ronald T. Humphrey
 Laural Adams

"Conclusions 
From this review we can see that empathy is a prime motivator for heroic behaviour. Empathy has the following positive effects on heroic leaders:
  •  1.Empathy can help potential heroes realize when others are in distress. In cases of emergency, distress may be evident, but when social problems become widespread and endemic, such as poverty or slavery, un-empathetic people may not recognize the suffering of others. 
  • 2. Even more crucially, empathy is what motivates leaders to take risks on behalf of others, even to the extent of sacrificing their own lives. The empathy-altruism relationship is a key motivator for heroic action. 
  • 3. Empathy may also help heroes become more effective leaders by helping them establish empathic bonds that unite them with their followers. This helps heroes emerge as leaders, which then allows them to mobilize resources to take action. 
  • 4. Empathy may help people who perform heroic acts get recognized as heroes and achieve heroic status. Heroic status is in some ways in the eyes of the beholder. People who display empathic concern are more likely to be recognized as heroes. 
  • 5. Empathic heroes may serve important roles for organizations and societies, thus people and institutions create heroes when necessary. Heroic myths and stories motivate followers to achieve their organizations mission.
  •  6. Thus although heroes are often described as individuals with exceptional courage and abilities, heroic behaviors are distributed throughout organizations. The glorification of particular people as heroes serves as a useful way of transmitting an organization’s values and mission to its followers."

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