"a listening, empathic approach leads
to improved communication,
to greater acceptance of others and by others, and
to attitudes which are more positive and more problem-solving in nature.
There is a decrease
in defensiveness,
in exaggerated statements,
in evaluative and critical behavior."
Carl Rogers
"We propose two major roles for empathy;
its epistemological role is to provide information about the future actions of other people, and important environmental properties.
Its social role is to serve as the origin of the motivation for cooperative and prosocial behavior, as well as help for effective social communication." (VIGNEMONT 2006)