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Emotion Regulation

"Emotion regulation refers to one’s ability to control or regulate one’s emotions. In the aforementioned example, by engaging all three of these cognitive components, the practitioner is able to feel the client’s distress of crying but 
recognize the difference between the client’s actions and the practitioner’s own physiological reactions, use those feelings to engage in deep understanding, and simultaneously regulate her or his own emotions so as not to be overwhelmed. For the full array of empathy to occur, all four components need to be well functioning. Each component, and consequently empathy as a whole, involves skills that can be learned."  (WAGAMAN + 2014)