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DOI or website link: http://j.mp/1SIpy0i
Publication: Journal of General Internal Medicine
Authors:
John M. Kelley, Ph
Robert W. BaileyBS
Emily J. Dunn BA
Margot Phillips
Date: January 2011
Affiliation(s):
Massachusetts General Hospital, Boston, MA, USA;
Harvard Medical School, Boston, MA,
Endicott College, Beverly, MA,
Empathy and Relational Science Program, Department of Psychiatry, Massachusetts General Hospital, Boston
Associate Clinical Professor of Psychiatry, Harvard Medical School, Massachusetts General Hospital, Boston, MA,
Citation:
Riess H, Kelley JM, Bailey R, Konowitz PM, Gray ST: Improving empathy and relational skills in otolaryngology residents: a pilot study. Otolaryngol Head Neck Surg. 2011, 144: 120-122. 10.1177/0194599810390897.
Comments
Reviewed in Meta-study (KELM+ 2014)*
Abstract:
BACKGROUND: Physician empathy is an essential attribute of the patient–physician relationship and is associated with better outcomes, greater patient safety and fewer malpractice claims.
OBJECTIVE: We tested whether an innovative empathy training protocol grounded in neuroscience could improve physician empathy as rated by patients.
Topic Area:
Medicine
Healthcare
Intervention/Methods used:
receive standard postgraduate medical education or education augmented with three 60-minute empathy training modules.
Participants:
residents and fellows from
surgery,
medicine,
anesthesiology,
psychiatry,
ophthalmology,
and orthopedics
About the assessment:
(How was the change in empathy measures before / after the intervention/method?)
What was the result?:
"The empathy training group showed greater changes in patient-rated CARE scores than the control"
"A brief intervention grounded in the neurobiology of empathy significantly improved physician empathy as rated by patients, suggesting that the quality of care in medicine could be improved by integrating the neuroscience of empathy into medical education."
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