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Empathy Is An Essential Leadership Skill -- And There's Nothing Soft About It

Prudy Gourguechon  
"Whatever your natural endowment for empathy, your capacity for empathy and skill at deploying it waxes and wanes with your own physical and mental state.  If you’re ill or tired, it’s hard to have empathy for anyone but yourself. If you’re in the throes of creative excitement, it’s disruptive to consider the perspective of others.  And that’s fine, as long as it doesn’t last too long and you know to check back in with the human beings around you."