Frans Derksen, retired GP
Jozien Bensing, PhD
Antoine Lagro-Janssen, MD, PhD, GP
Meta Study
Abstract
"This literature review explores the effectiveness of empathy in general practice. Effects that are discussed are: patient satisfaction and adherence, feelings of anxiety and stress, patient enablement, diagnostics related to information exchange, and clinical outcomes."
Benefits
Improvement of patient satisfaction
Improvement of patient adherence
Decrease of anxiety
Decrease of distress
Better diagnostics
Better clinical outcomes
More patient enablement
+ patient satisfaction
+ patient adherence
+ diagnostics
+ clinical outcomes
+ patient enablement
- patient anxiety
- patient distress
Radboud University Nijmegen Medical Center, The Netherlands
Netherlands Institute for HealthServices Research and Utrecht University, The Netherlands