Fetch

If a fetch campaign is attached to a customer file a fetch indicator will display in the bottom left corner of the recommended maintenance section on the customer profile screen.

The fetch campaign is associated with the VIN so the indicator will only display if the correct VIN is selected.

When the fetch indicator is clicked the fetch campaigns popup will display the details of the fetch:

  • Customer Name

  • Vehicle

  • Campaign Name

  • Description

  • Call Type

  • Start Date

  • Expiry Date

The user will have the option to:

  • Complete Task - will open the recycle view screen and will default to the Marketing option "Final contact attempt for this campaign"

  • Recycle - will open the recycle view screen and will default to the Marketing option "More contact required for this campaign"