Global Configuration

Include 'Completed' work orders in Closed ROs

If this option is turned on it will include closed RO’s with posted and completed status. So if users have automatic CSI's going out the ROs closed with 'Completed' status will trigger a CSI to go out. If users do not want this option turned on uncheck the radio button.

By Default DM is only pulling “Posted” work orders.(for service history)