OpCode Utilization
OpCode utilization displays:
Active - If checked will display as an active opcode
Opcode
Branch Number
Skill Description - Opcode description
Estimated Time
Price
Misc Fee
# of Times Used
Last Time Used
Linked To - A drop down that allows the user to quickly link an opcode to a maintenance group
CWI ( Customer Pay, Warranty Pay, Internal Pay)
Auto Add
At the top of Opcode Utilization you can:
Choose the store/branch
Choose Overall or BDC
Overall is all opcodes that have been used that exist on closed RO's. This list will sort by most used at the top.
The BDC filter will display operations booked by Service BDC, BDC Managers and Sales/Service BDC Users over the last 6 months. The opcodes booked most commonly will display here in order by use, and again this is based on pre-booked appointments, not closed RO's. Only the three user types mentioned will account for this list of BDC usage.
Filter by Skill Description
Filter by OpCode
Adding an Opcode
To add an opcode:
Go to Options
Select Add Opcode
Add the Opcode
Add the Description of the opcode
Select CWI ( Customer Pay, Warranty Pay, or Internal Pay) This can be left blank
Select Auto Add to have the opcode automatically be added to every appointment when the Book Appt Form is open
If Auto Add is select choose a position
The auto add op code can be automatically added to the beginning or end of the appointment
Save
Editing an Opcode
To edit an Opcode:
Go to Options
Select Edit
You can edit the Misc Fee
CWI
Auto Add
The Position the Opcode Auto Adds to
Note: OpCode, Skill Description, Price, and Estimated time can not be edited
Auto Add OpCodes
In OpCode Utilization, an Opcode can be setup to automatically be added to an appointment when booking. If when booking, the opcode is not needed the user can simply delete the opcode from the Book Appt form.