BDC Release Notes

2022 V 9.4.1

Service Enhancements & Resolutions

Enhancements

We have added the option to “turn off” batch texting for individual customers. This works much in the same way as turning off Auto Calls and Batch emails, in that turning this off will not affect a BDC user’s ability to continue to make one to one text message contact with the customer.

Resolutions

  1. There was a brief issue where customer information was not loading. This has been resolved.

  2. There was an issue with the Appointment Prep email that is sent to the dealership, in that it was displaying the Elapsed Mileage of the vehicle instead of the Estimated Mileage of the vehicle. This has been resolved.

  3. There was an issue when booking by skill, that users had the ability to overbook appointment time slots. Additionally, users were able to book appointments when times were blocked (scheduled or custom made) on the schedule. Both of these issues have been resolved.

  4. There was an issue where users were unable to save changes to letter templates via the Manage Letter Templates option. This has been resolved.

  5. It was noted after the previous release that the date format on the Fetch screen was displayed incorrectly, in the Firefox browser only. This has been resolved.

  6. There was an issue when a custom block was added or deleted from the appointment schedule, on days when no appointments had been booked, where the entire schedule would display as blank, with no blocks of any type. This has been resolved.

  7. There was an issue where the red orb on the issues tab was not displaying for some users. This has been resolved.

  8. There was an issue when sending an opt in text from a Branched store, in that the customer would always receive the opt in text from Store 1 Branch 1 instead of the actual branch it was intended to be sent from. This has been resolved.

  9. There was an issue where a dealership was showing as closed, when it shouldn’t have been, in the Agent Console report, and outbound calls were not being reported properly. This has been resolved.



There was an issue in the Contact Support window, where the name of a Branched store was not displaying in the Store/Branch drop down. This has been resolved.

DMS Enhancements & Resolutions

Resolutions

  1. There was an issue for CDK stores, in that users were getting an error message, and unable to save updated customer information. This has been resolved

  2. There was an issue for some Serti dealerships, in that not all service history was being displayed on a customer file. This has been resolved