BDC Release Notes

2022 V 9.4.3

Service Enhancements & Resolutions

Enhancements

  1. We have added a new feature that will allow users to open APS from within the DealerMine Application. The button to do so will be located in the Header of the Maintenance Menu on a customer profile screen.

**Note: this is only for stores that have access to APS

Clicking this button will open APS in a new window, where the dCode (Dealer Code) will already be populated, and the user can enter the Username and Password provided to them. After the first login of the day a session is stored so that subsequent logins aren’t necessary, until the beginning of the next work day.

Once the user has logged in or opened APS, they will note the VIN and Estimated Mileage will be displayed in the VIN look up field. Additionally, if the system recognizes the VIN, the vehicle Year, Vehicle type, Model are pre-selected, allowing the user to simply select the Vehicle type if necessary and move forward with the call.

If the system does not recognize the VIN, the users will still be able to enter the vehicle details manually.

2. We have removed the “Switch to Silverlight” option from the dropdown menu of Dealemine, as the Silverlight application no longer exists.

3. We have removed the Last Maintenance indicator from the vehicle line in DealerMine, as it no longer served any purpose.

4. We have renamed this section of the "Customer Information screen" - "Contact Methods(Customer Specific) from "Contact Type Preferences" to be "Contact Type Preference". This is now showing if the customer is turned off for electronic communication. (email, texting and voice drops)

Resolutions


  1. There was an issue where the Telephony log in action button was partially covered by the Contact Support button, making it difficult for users to log in to Telephony unless they adjusted their screen zoom. This has been resolved.

  2. Action buttons missing - There was an issue with action buttons either missing or being forced to a vertical side bar upon login. This issue was related to our "Communication Banner" being released in May. This issue has been resolved.

  3. There was an issue when a user opened the Email tab, where the Username drop down filter did not function until the user had clicked on a folder other than inbox and then back again. This has been resolved.

  4. There was an issue for some stores, where appointments booked via Online Scheduling were not displayed in Dealermine, or pushing to the DMS. This has been resolved.

  5. There was an issue where customers from the recall contact bucket were not being removed from the bucket after having been contacted and recycled, allowing another user to pull the same customer(s). This has been resolved.

  6. There was an issue where online scheduling was not always adhering to the booking rule limiting customers booking after a set time of day, to only see available times after a certain point on the next business day. This has been resolved.

  7. There was an issue where users were able to create a follow up for a past date. This has been resolved.

  8. There was an issue where the WIP indicator was displayed on some customer’s profiles, even after the RO had been closed, and the customer was in the CSI bucket on the call select screen. This has been resolved going forward.

  9. We were not exposing the comments on surveys when the customer chooses "Other". Now, we will expose the comments to you can read what the customer typed in the box when choosing "Other" on any survey sent out in DealerMine.


DMS Enhancements & Resolutions

Resolutions


  1. There was an issue where Technician's could be overbooked, if the max hours or appointments was reached for that Tech. As long as "Preventions for overbooking" are turned on, then users will not be able to book appts for a Tech once their daily limits have been reached. (Book by Tech is available for PBS, XSellerator, CDK and ERA stores)