BDC Release Notes

June 2021 V 9.3.4

Service Enhancements & Resolutions

Enhancements

DealerMine has added a new popup when logging out of Telephony, this popup will prompt an action to close so the user will know that they have logged out of Telephony.

Resolutions

  1. There was an issue where Open RO’s were displaying in the Unassigned column of the Appointment Schedule. This has been resolved.

  2. There was an issue where some users were not able to book appointments on Mondays. This has been resolved.

  3. There was an intermittent issue where a transportation selection was changing after an appointment was saved. This has been resolved.

  4. There was an issue where the Morning, Afternoon & Evening Hour Counts were not displaying on the Stats tab in the Appointment Schedule. This has been resolved.

  5. There was an issue where the promise times of appointments would display incorrectly when the Appointment Schedule was in Review Mode. This has been resolved.

DMS Enhancements & Resolutions

Enhancements

Xsellerator -We have improved our integration with Xsellerator, so that we can now push a Tech Group or a Technician when booking appointments.

Resolutions

  1. CDK - There was an issue when updating an appointment in DealerMine if the Comments were edited it would cause the Transportation to display multiple times in the Details popup. This is resolved.

  2. CDK- There was an issue updating appointments in DealerMine they were duplicating when pushing to CDK. This is resolved.

  3. R&R - There was an issue where the contact history was showing multiple entries when an appointment was booked in Dealermine. This has been resolved.

  4. In Task Center, there was an issue where certain bounce back emails were displaying as being time sensitive, and affecting the reports. This has been resolved, and these emails are now being filtered under the Not Time Sensitive filter.