Enhancements

Resolutions

1. There was an issue where the "Force change password" was forcing users to enter in a new password every time they logged into DealerMine. The "Force change password" check box was updating when a change was made and Saved other then the Password section of the User Setup > user Info screen. This is resolved.

Enhancements

1. There is now an option where users can control whether to include or not include a Calendar Invite on manually sent emails for “Appointment Confirm" or "Appointment Booked”. When the new option “Include Calendar invite on Manually Sent Emails” is on, a calendar invite will be included on each manually sent email for Appointment Confirm or Appointment Booked. This new option is ON by default, to turn this option off the DealerMine Support team will need to be contacted.

Resolutions

1. There was an issue in the "Shop hours" setup screen under schedule, if you changed the First appt time to an earlier time (for example say the first appointment was originally 7am but you changed it to 6 am) then went to the waiter times tab the new times that were added (6:00, 6:15, 6:30, 6:45) were going to the bottom of the list.. This has been resolved.

2. There was an issue with Holiday Blocking where the sorting for the columns was backwards and sorting the wrong columns. This has been resolved

3. There was an intermittent issue where a user would send a Texting Opt-in and “Failed” would display in the Texting slide out. This only occurred if the text was sent to a "child" of merged files and there was no phone number on the child file, and also if the merged files were from different stores. This is now resolved

4. There was an issue where a user was not able to add a vin to a customer file, DealerMine was timing out. This is now resolved

5. There was an issue with minimizing an email and reopening it, the body of the email would be blank. This is now resolved.

6. There was an issue that started on November 17th at 3 pm AST where the emails coming into DealerMine were not getting flagged as received causing DealerMine to continuously pull the emails until the issue was fixed on November 18th at 12 pm AST

7. There was an intermittent issue where users were able to overbook an opcode that has a daily limit setup. This is now resolved.

8. We had an issue with the advisor’s schedule blocked time when the schedule’s Start date was older than 3000 days. The rule component that DealerMine was using was not applying to the rule anymore when a rule’s start date is more than 3000 days old and had more than 1 interval. This has been resolved and now the start date for an Advisor’s schedule has been changed to include any rule that is older than 3000 days and will adhere to the setting for frequency and intervals.

9. There was an issue where "Body Shop" customers were receiving Voice Drops when the option “Turn Off Body Shop Vehicles” was turned on. When turning off these vehicles off as they are body shop customer, then transferring the vehicle to another customer file, DealerMine's nightly download was not finding these boys shop customers as the customer number has changed. DealerMine has now changed this process to also search for Customer numbers during the nightly download.

10. There was an issue where the appointment confirmation email was sent for the wrong branch. This was due to the customer belonging to branch A but booked a Service Appt for branch B. This has been resolved now DealerMine will only allow a "Confirm" email when the appointment’s Store/Branch matches the Vins Store/Branch if the vin is provided.

11. There was an issue where Telephony users were making outbound calls on a file with no vin, their voice files were not displaying. On calls like this, DealerMine returns the voice files for the Store and Branch attached to the vin, so if there is no Vin then no Voice files will display.

DealerMine will now check the following to retrieve the voice files.

• use the store/branch for serno if provided.

• If not provided, use the store/branch for the custno.

• If no voice files returned then use the store/branch for the caller id to return voice files.

Enhancements

Resolutions

1. Serti - There was an issue with booking an appointment with an unknown vin, the appointment was not showing up in DealerMine or the DMS Serti, however displayed on the Appt Hist tab. This is resolved.

2. Serti - There was an issue with updating an appt with an unknown vin, when updating the appt would not update and just keep spinning. This is now resolved

3. Reynolds - There was an issue when updating an appointment in DealerMine the contact history would show the appointment was updated twice. This is resolved.

Enhancements

Resolutions

1. We had an issue with Honda Canada leads, the disposition codes were not pushing with the lead from Dealermine . This is now resolved.

2. There was a 48 hour period where Rapid Response Web leads were not displaying the link for the “Activity Notes” after responding to the lead. This is resolved.

3. There was an intermittent issue where an Unsold Batch Email was sent out twice on the same day to customers and displayed twice within the Email hist tab on the customer’s profile. A customer had qualified for an Unsold Batch Email schedule however the qualified date was a Sunday and DealerMine only sends when the Sales dept is open. DealerMine has scheduled the Unsold Batch emails to go Monday morning at 9am. When DealerMine looks for customers that qualify for the Unsold Batch Email on Monday these customers qualify because they were not sent yet.

1. Did you know when changing your browser size while on the Appt schedule, that you need to refresh the Appt scheduler?

2. Did you know that the Fetch NULL is the term used to represent a missing value. A NULL value is a value that has never been set to anything. It is very important to understand that a NULL value is different than a zero value or a value that has been set to something that appears empty.