Desking

Our Desking application is an extension of our Sales CRM product, which starts in the Desk Log as a continuation of the Worksheet process. The saved worksheet leads into quoting payments and printing professional worksheets to review options with the customer. Since our desking tool is designed for speed payments are displayed in just one click, it takes very little time to present a professional worksheet with multiple payments options for your customer.

One Click Desking

To launch the one touch desking screen a worksheet needs to be created by the Product Advisor.

Once the calculator has been selected the desking screen will launch.

Modifying the Deal Sections

Profile Info

The top left-hand section of the screen is where you will be able to find the customer information, Vehicle Interest information etc.….

1) Customer name as recorded on the worksheet to modify this information, select the pencil to launch the customer information page pop up.

2) Worksheet Information:

This will show you the worksheet number (#315) the vehicle of interest and the date and time the worksheet was completed.

If there are multiple worksheets associated with the customer, you will see a drop down that will allow you to toggle between the worksheets.

3) Vehicle Interest Details:

This section displays additional information regarding the vehicle of interest selected.

Including:

· Year

· Make

· Package

· Model Code

· Stock # - If a stock selected will be empty if no stock selected

· VIN- If a stock number selected

4) You will also see the number of matching in stock vehicles you have; by selecting this DealerMine would allow you to add or change the stock number associated to the worksheet.

5) ODO: Allows you to enter a starting mileage for the vehicle by simply clicking.

When would you use this feature?

-If a vehicle has for example 5500 KMS. For this example, lets consider it a demo.

You need a spot to enter the Starting Mileage if this is a lease. So, you enter 5500 KMS.

In this example we will say the customer wants a 24000 KM lease. The allowable mileage will be 24000km + 5500km which equals 29500. Because of the 5500 extra KMS, the residual must be reduced by the same cents per kilometer as if they were to buy extra KMS. So, let's use the value of $0.05 then the residual will be reduced by 5500 * 0.05 = $275.00

Once this change is done the deal summary, worksheet, and bill of sale will show how many extra KMs the customer purchased and what the total allowable mileage is.

Traffic Information

This section, depending on your stores set up, allows you to update the applicable traffic log information associated with this deal

1) Steps to the Sale: Allows you to select off the completed steps to the sale.

2) Sales Person: If already entered, you will see the assigned sales person, or you can hit the drop down and assign the sales person of your choice.

3) Desk Manager: If already entered, you will see the assigned desk manager, or you can hit the drop down and assign the desk manager of your choice.

4) Traffic Type: See what type of traffic is associated with this entry or choose one from the drop down.

5) Status: See the associated status or select the one that best describes the customer; Hot, Cold, Looking, etc.

6) Department: Select new, used, or other if applicable

7) Media: Indicate how the customer got to your dealership.

Payment Break Down

Across the top you will see the column header for each breakdown i.e. Cash, Lease, Finance. Down the left-hand side, a break down of all the factors going into the deal.

MSRP: This is the MSRP attached to the stock number selected or the MSRP associated with the vehicle from DealerMine Build and Price tool.

The MSRP can be edited by clicking on MSRP or in any of the boxes under Cash, Lease, Finance.

Changing the MSRP will also recalculate the gross. Ensure you hit save after making the change to MSRP.

On the main breakdown the new MSRP will be displayed as well as an undo icon beside MSRP.

Selecting that icon will return the MSRP to its original value before being adjusted.

NOTE: Updating the MSRP in one field will update it across all financing options.

Colour: The next column down will display the selected colour and may read undefined if no colour was selected. Selecting the colour column will allow you to change the colour.

If there is a Paint Premium that figure will be displayed on the main screen.

Package: This will display the cost of any attached packages associated with the vehicle selected.

If the package is selected the package pop up will present:

Depending on the vehicle one or more packages may be available. To select a package, simply click on the radio button to the left of the package.

You will also be able to view information such as:

· OEM Code

· Chrome Code

· Description

· MSRP

· Cost

· Whether or not the package is being residualized

· Edit

To edit the Package, select the red pencil and this will allow you to edit the information in all the fields on this screen.

Note: If you do not see the Package you wish to add, simply select the green plus sign in the upper left-hand corner which allows you to enter all applicable package options you wish.

Accessories: Will display the cost of any attached accessories associated with the vehicle selected.

If the Accessories are selected the Accessory pop up will present:

In this pop up, you can quickly distinguish between OEM accessories and the dealership pre-loaded accessories. To add an accessory that is not is not present simply select the green plus in the top left-hand corner.

Once in this screen, you can fill in any necessary information needed to add the accessory. The added item will then display in the correct accessory list (either OEM or Dealership).

Additionally, you will see the following information:

· Description- A description of the accessory either from OEM or as loaded by the dealership

· MSRP

· Cost

· Residualize – If the box is checked then that accessory is resdulaized with the amount residulaized present on the right

· Due on delivery (DOD)- Whether the amount for the accessory will be collected at the time of delivery

· Edit- Select the red pencil to launch the edit screen and change any of the information attached to that accessory.

F & I: Will display the cost of any added F and I products pre-sold on the worksheet.

If there are any F and I products selected the F and I pop up will present:

To add an F and I product that is not present, simply select the green plus in the top left-hand corner

Once in this screen you can fill in any necessary information needed to add the F and I product. The added item will then display in the F and I pop up.

Additionally, you will see the following information:

· Description- A description of the accessory either from OEM or as loaded by the dealership

· MSRP

· Cost

· Due on delivery (DOD)- Whether the amount for the F and I product will be collected at the time of delivery

· Edit- Select the red pencil to launch the edit screen and change any of the information attached to that product.

Price Adjustment: Allows you to add a pre-tax adjustment to the price of the vehicle. To add a price adjustment, select the green check mark in the top left-hand corner, add a name, description, and price then select save. This will add the price adjustment to the deal, there is no limit to the amount of adjustments you can add to the deal. On the front screen you will see the collective total of all of the price adjustments. For a more detailed breakdown simply select the price adjustment field on the left to see a complete breakdown of all adjustments.

***Note- This will be displayed on the worksheet.

Selling Price: To calculate the selling price:

MSRP + Colour Charge + Package + Accessories + F & I – Price Adjustment = Selling Price

You can also update the selling price by placing your cursor in the appropriate box and typing in the new selling price. Doing so will automatically add the necessary price adjustment in the field above.

Selecting the highlighted Icon will return the selling price to its original value before being adjusted.

NOTE: Updating the selling price in one field will update it across all financing options.

Taxable Fees: Is the total of all applicable fees associated with that deal. In some cases, the taxable fees will be different across cash, lease, and finance as some fees may be collected DOD on a lease, or only apply to a finance, etc.

To see a breakdown of the taxable fees simply click on the wording on the left hand side of the screen. This area also allows you to add fees. Depending on your stores set up, some fees may be automatically added while others may need to be selected each time.

· To add a taxable fee that is not present select the Green Check Mark in the top left-hand corner of the pop up.

· If a fee has a check in the box to the left that fee has been added to the pricing breakdown (see OMVIC in the example above) this fee can be added or removed by selecting or deselecting the box on the left.

· Fee: The name of the fee as added for the store.

· Price: The fee price to be added to the deal.

· DOD check boxes: Click the box to indicate if the fee will be Due on Delivery.

· Residualize: Click the radio box to indicate if the fee will be residualized and to what amount.

· L/F/C: Lease, Finance, Cash lets the user see what type of financing the fee is associated with.

· Edit/Delete: Allows you to Edit or Delete the fee from this deal.

Trade: Allows you to see the Trade value for any trade added to the deal. This will show either:

1)The Trade Value- regardless of amount owed (i.e. $10,000 Trade Value – Amount Owed $2000 = $8000 Net Trade) will still display the trade value of -$10000 or a positive if the amount owed is greater than the trade value.

2) The Trade Value – any reconditioning fees if added (i.e. ($10,000 Trade Value – $2500 Reconditioning fee = $7500 Trade Allowance -Amount Owed $2000 = $5500 Equity) will display the trade allowance of $7500.

To view more detail on the trade simply click on ‘Trade’ or any of the trade values. This will populate the trade pop up to allow you to see more details.

To add another trade to the deal select the Add Trade button in the top left-hand corner to populate the Trades screen.

Select between:

Existing Vehicle - To select one of the customer's existing vehicles on file, click the drop down, and select the vehicle. The bottom of the screen populates with the vehicles information: year, make, model, trim, style, mileage, trade value, amount owed and equity; from these fields, the following can be adjusted: trim, style, mileage.

Existing Trade- Allows you to select from any trades already entered on the customers previous worksheets.

VIN - enter the VIN and click search. The bottom of the screen populates with the vehicle's information and the above steps can be adjusted accordingly.

Manual - Select the year, make, model, trim, style, and key the mileage.

Trade Value - the BlackBook selection updates the trade value of the vehicle. If the customer or user feel the trade value differ, the trade value can be adjusted. Adjust this value and the equity adjusts.

What is ‘Lease Return’

On a lease return there is no lien, we use the trade value less any outstanding payments to determine the net trade. This amount will be added to the selling price of the new deal. Nothing is added under lien, as it would normally be for trades not flagged as a lease return. Customers receive a tax break on liens, and since the customer have only paid tax each month during the lease they do not get a tax break on the remaining amount since taxes were not paid in full upfront.

Why include in ‘Front Gross’

If you choose to include the trade in the front gross it will have a direct impact on the front gross. We use the A.C.V (Trade Value + Roll to Trade) to determine the impact it will have. This basically shows what the front gross is if the vehicle sells for that amount once included in used inventory. Click the front gross to view the breakdown and from this screen you can adjust the A.C.V of the trade in the MSRP column.

You can also edit or delete any trade by clicking on the red pencil (edit) or trash can (delete).

Taxable Incentives: Allows you to see all of the possible taxable incentives that are available for the selected vehicle. The number on the left (#) represents the total number of incentives available. While the number in each column for finance, lease and cash show where the incentives can be applied.

NOTE: The left-hand columns are showing the best possible result, so you may have an incentive total that is not reflected in the payments to the left. As example you may see $4000 as selected because technically you can apply it to an finance deal but not to the OEM financing. If the customer goes through BMO they qualify for the incentive but if they go through TCCI they do not be sure to look on the right-hand side to see the total incentive applied based on the financial institute selected.

To view the incentives, click on Taxable Incentives or on any of the dollar amounts, and the following pop-up:

From the pop up you are able to toggle between Taxable, Non-Taxable, and Rate Incentives.

You will also be able to see a description (if available) of the Incentive and if it can be applied to cash, finance, or lease as represented by the C, F, L i.e. If all three are shown this incentive qualifies for cash, lease, finance; if only L then the incentive is for Lease only.

To apply an incentive, select the box in the top left-hand corner of the incentive description and you are also able to edit the incentive by selecting the pencil in the top right hand corner.

From this screen, you are able to:

· change the name of the incentive

· start date

· end date

· Incentive type

o $ before Tax

o $ after tax

· Value

· Description

NOTE: If $ after Tax is selected you are able to apply the tax on the Cap Cost or to Due on Delivery, as well as Pay Tax on DOD, Back out the Tax, or Finance the Tax

Sub Total- This is the sum of the Selling Price + Taxable Fees +/- Trade. Tax is not included in the Sub-Total. Once a payment is finalized Tax owing will display under this line.

Tax- The rates are exposed on the screen depending on the Province selected, You are also able to edit the tax when need be by clicking on the cell. This will populate the Tax pop up

From here you can change the province, indicate if the customer is tax exempt, or even edit the tax rate charged.

Cash Down- Click the line to add cash down to any deal. Cash down can be applied to "finance cash down" or "lease cash down".

This popup will also clearly indicate the cash down tax calculation and the user can select to back out tax by checking the "back out tax" check box, which will only affect the lease payments.

This is a great option to have so you can quickly compare finance and lease payments using different cash down values. I.e. $2000 finance cash down and nothing down on a lease would allow you to compare the differences quickly.

Why Back out the Tax? (Leases only)

On leases there are times you may want to back out tax on cash down or incentives. By backing out the tax it keeps the due on delivery costs lower for the customer. Cash down or incentives are taxable items so it's more convenient for the dealership to back the tax out.

I.e. $2000 cash down would be $1770 + $230 (13% tax), or the customer would pay $230 due on delivery.

Lien- Displays any liens attached to the trades associated with the deal.

Non-Taxable Fees: Is the total of all applicable non-taxable fees associated with that deal. In some cases, the non-taxable fees will be different across cash, lease, and finance as some fees may be collected DOD on a lease, or only apply to a finance, etc.

To see a breakdown of the taxable fees simply click on the wording on the left-hand side of the screen. This area also allows you to add fees. Depending on your stores set up some fees may be automatically added while others may need to be selected each time.

NOTE: For more information see taxable fees as these function in the same manner.

Discounts: Allows you to add a discount to the deal. To add a discount, select the green check mark in the top left-hand corner, add a name, description, and price then select save.

Once saved the following screen will populate:

This allows you amend if you would like to apply the Discount to Lease, Finance, Cash and account for the tax accordingly.

Non-Taxable Incentives: Allows you to see all of the possible non-taxable incentives that are available for the selected vehicle. The number on the left (#) represents the number of incentives available. While the number in each column for finance, lease and cash show where the incentives can be applied.

NOTE: The left-hand columns are showing the best possible result, so you may an incentive total that is not reflected in the payments to the left. As example you may see $4000 as selected because technically you can apply it to an finance deal but not to the OEM. If the customer goes through BMO they qualify for the incentive but if they go through TCCI they do not be sure to look on the right-hand side to see the total incentive applied based on the financial institute selected.

To view the incentives, click on non-taxable incentives or on any of the dollar amounts, and the following pop-up:

From the pop-up you are able to toggle between taxable, non-taxable, and rate incentives.

You will also be able to see a description (if available) of the Incentive and if it can be applied to cash, finance, or lease as represented by the C, F, L i.e. If all three are shown this incentive qualifies for cash, lease, finance; if only L then the incentive is for lease only.

To apply an incentive, select the radio box in the top left-hand corner of the incentive description and you are also able to edit the incentive by selecting the pencil in the top right- hand corner.

From this screen, you are able to:

· Change the name of the incentive

· Start date

· End date

· Incentive type

o $ before Tax

o $ after tax

o Rate Reduction

· Value

· Apply to Tax option

· Description

Total- This is the sum of the Sub Total + Tax + Liens + Non-Taxable Fees – Discounts – Non-Taxable Incentives.

Security Deposits- Multiple security deposits offer a rate reduction for each deposit up to the maximum number of deposits. Security deposits are refundable at the end of the lease and can save you money throughout the lease since your rate is reduced by each iteration.

To view or add security deposits simply click on security deposit to launch the pop-up:

**Waived Security Deposit

From this screen you can indicate if the security deposit is waived, single, or multiple. Depending on which security deposit type is selected different options will populate.

***Single Security Deposit

*** Multi Security Deposits

You are also able to indicate if you would like to use the standard or advanced lease calculation.

**Note Under Advanced you are able to enter the number of advance payments to be collected.

Total Gross- Allows you to see the gross on the deal and by selecting will provide you an in depth look at what it is made up of.

Mileage Allowance- Use the mileage allowance drop down to choose a mileage allowance or enter a custom one for leasing. All mileage options available will display, payments will refresh automatically when selected.

Custom Mileage- When in the desking screen a user can enter in a custom mileage by simply clicking on the mileage drop down and selecting custom. When custom is selected the excess mileage, popup will display and the user can enter in a Custom mileage in the Mileage Per Year box, Upfront Fee and save. When the popup closes the custom mileage will display and will also update the Payments, DOD and LEV. The system will only allow a user to enter custom mileages when they're able. Most times you must exceed the existing mileage allowances first to create a custom. I.e. 25,000 km a year would be available since it exceeds 24,000 kms, but 23,000 kms a year wouldn't be allowed.

The Payment Matrix- From left to right the matrix will load all payments listed by terms for lease and finance. Each payment section will have an option to Include tax. If checked all payments in that section will include tax, if unchecked no tax is included.

Sort Options- You can sort the payments or view them based on the following options:

• Best Gross

• Best Payment

• Best Rate

• Best Incentive

Showing and Hiding Gross- If the show/hide gross box is selected the gross will appear in each payment matrix, unselecting the box will remove this window from the matrix

Show Reserve- If the show reserve radio box is selected reserves will show in each box:

Select the Exclamation Point to launch the reserve popup and view additional payment options.

Options:

Payment Boxes:

All the boxes above for both lease and finance are selectable and editable.

1. Term: Select the term to launch the change term popup:

2. Total Gross: See the total gross for the deal at the selected payment. Select the gross to launch the gross popup:

3. APR: To change the APR simply place your cursor in the box and enter the desired APR and hit enter. DealerMine will automatically make all the necessary adjustments, highlight the APR blue so you can easily identify that the APR has been changed, and provide a method to undo.

4. Residual %: To change the residual % simply place your cursor in the box and enter the desired percentage and hit enter. DealerMine will automatically make all the necessary adjustments, highlight the residual % and value in blue so you can easily identify the change and provide a method to undo.

5. Residual Value: To change the residual value simply place your cursor in the box and enter the desired residual value and hit enter. DealerMine will automatically make all the necessary adjustments, highlight the residual % and Value in blue so you can easily identify the change and provide a method to undo.

6. DOD: Due on Delivery provides you with the total due on delivery payable on the sale. For a more in depth look simply click on the DOD.

7. Incentive: Allows you to see the total of the incentives applied to the payment.

***Note It is important to remember that the incentives in the left-hand payment break down may not be the same as in the payment box.

8. Bank: Shows you what lender this payment represents; this is very helpful when all lenders have been selected.

Desking Access

Desking access would be given in the Admin Screen > User Setup > User Access > Action tabs> Desking. Users can also be given access to;

• 1. Push Deal - this will permit a user to push a deal while in the Desking screen

  2. View Invoice/Cost - this will permit a user to view Invoices and the Cost on the Desking screen.

  3. View Total Gross - this will permit a user to view the Total Gross on a deal on the Desking screen.