V 8.9.10.1 -

Jan 10/19


Service CRM Enhancements & Resolutions

Resolutions

  1. Appt Details were being cut off when hovering over an appt in the Appt Schedule. This issue has been resolved.

eService Enhancements & Resolutions

Enhancements

  1. Display Advisor Selection - we have added a new option to display your Advisor's pictures to customers while they book appointments online using eService. Simply go to Advisor Setup > Specification tab. You will see an area to paste the URL location of where the image resides online. Paste and save. Next go to eService Configuration > check off the option "Display Advisor Selection".

  2. Language Toggle - you can now toggle between English and French in eService. See top right hand corner when logged in.

Resolutions

  1. Confirmed Appts- There was an intermittent issue where booked appts were not showing in the Confirmed tab. This has been resolved.

Telephony Enhancements & Resolutions

Enhancements

  1. Playing and Linking Voice Mails - we have made some slight changes to the look of the voice mail pop up to make the process smoother and more intuitive for our users.