Recycle

Recycle

• Click the Recycle Button.

• Presented on the screen is the Recycle View window.

• By Default the call type is selected. If choosing an alternate call type, select the appropriate radio button in section Choose an alternative Contact Type.

• Choose a Reason Code that best suits the recycle.

• Copy and Raise Issue: click check box Copy and Raise Issue to Raise an Issue to the Recycle Screen. If clicked, the text entered in the comments box copies to the Issue screen after the Recycle is completed, and once completed, the Issue screen is presented and the text is pasted into the Issues comment's box.

• If needed, add comments in the Comments text box.

• Recycle Vehicle - Click this option want to recycle the current vehicle only. This leaves the user on the selected customer with all remaining VINS on the screen. Note: If there's only one VIN on the screen, it will still recycle off that customer.

• Recycle Customer - If this command button is clicked, the user is forwarded to the next customer file even if there were other vehicles or call types on previous customer file.

• Save Do Not Recycle - This option enables the user to recycle a vehicle and remain on the customer file even if there aren’t any other vehicles or call types on this file.

• Sales - When Sales is the Contact Type "Sales Options" will display were users can select the appropriate options.

• CSI - When CSI is the Contact Type a "CSI Values" section will display where users can select the correct values for their recycle.

• Once the Save button is clicked, all Recycle comments will be stored permanently in Contact History for future referencing