Search Results

In Casebook, the search function finds units of work that are not linked on the dashboard. Searching for People, Assessments, Cases, Resources, and Eligibility Files Casebook can be performed through the Global Search bar at the top right-hand corner of every screen. Type the name of any Client, Assessment, Case, or Resource and click the magnifying glass icon. 

Casebook displays each search result in its own card. Within each card, a summary of a person's demographic information or basic Assessment or Case information helps to quickly identify the person or unit of work being searched for.

A search will only trigger when a search term has been entered. A new search will not trigger if you try to search with only spaces or if spaces are the only addition to the search term.

Note:

• Search returns the top 250 results

Filtering Search

The search results are filtered by using the "All Types" drop-down. Clicking the words All Types will open a list of possible search criteria. The search results will only display results based on the selected search criteria.

Search Filters on the Search Results Page

Regardless of whether workers filter their search from the Global Search bar, they will be given the ability to apply or change a filter on the search results page. A list of possible filters displays on the left side of the search results page.

On the search results page, click any filter to apply that filter and change the list of displayed results. To remove a filter, click the word clear that appears next to some filter categories.

At the top of the Search Results page, you will see “Display XX of 250 results.” This text will also display which filters are currently being used for that specific search, including People, County, the Unit of Work, or any others that are selected.

To clear all filters, click "Clear All Filters" at the bottom of the list of search filters.

Possible Search Filters

A brief explanation of each search filter is given below. It is possible for workers to use multiple filters in the same search.

• • Exact Matches only: only results that match the exact Spelling, SSN, DOB, and ID numbers of the search term will display.

  • Exclude Aliases: aliases are excluded when searching for individuals

  • People: only people will display. Workers can further filter this category by CPI and an age range they select

  • Assessments: only assessments will display

  • Cases: only cases will display

  • Resources: only resources will. Workers can further filter this category by type of resource

  • County: will display all units of work for a given county. Workers can select a specific county from a drop-down menu or select all. County filters will only display assessments, cases, and resources. People are not filtered by county.

Search Results Cards

The search result card for people shows a variety of information about that person in Casebook to help workers distinguish between duplicate people in search results. 

The top of the card lists basic demographic information about the person, including noting whether the person is in the CPI on the top right corner of the card and their Magik ID number. There is also a link to the person’s profile page at the top of the card. Below the demographic information, any cases, assessments, or eligibility files the person is involved in are listed, with links to each unit of work. 

The search result cards for resources also display specific information, including:

• 1. Resource Name

  2. Score - (Only displayed for super admin) - The score shows the accuracy of the search to its results.

  3. Placement information

  4. Capacity information

  5. License status

  6. License information

  7. Address

  8. Phone number

  9. Resource ID (FFH-XXXXXXXXXXX)

  10. County of the resource 

  11. Others in home

  12. Assigned to

    13. Relative only indicator("R")  14. LCPA indicator ("LCPA") 

Each returned card is populated with identifying information to the worker that helps them select the correct work. This information can include, depending on how much information has been entered on the person page:

• • Personal Demographic Information

  • Date of birth

  • Address and contact information

  • Age

  • Gender

  • Race 

  • Caseworker

  • County

  • Date Added On

Numeric Highlighting

Exact Casebook ID Match

Searching for an exact Casebook ID number (11 digit numbers) will only return exact matches with all characters highlighted in a sequential order.

Partial Numeric ID Match

Searching for a partial ID (1-5 digit number), will return partial/inexact matches and only search against the Name/ Title and Alias fields. (Alphanumeric fields).

Date of Birth

Dates of birth will only return exact matches with the DOB highlighted. The DOB has to be in a supported format. Please check Searching with Date of Birth section for details.

Social Security Number

Searching for an exact Social Security number (9 digit numbers) will only return exact matches. with a Checkmark next to the SSN field. Highlighting is disabled and the first 6 digits of the SSN will be hidden on the Person search Card.

Alphabetical Highlighting

 Alphabetical highlighting will provide search items that are a close phonetic match to help the user find the person they are looking for.  Casebook will allow some latitude for misspellings to aid in the user search, and the highlighting for alpha characters will promote that suggestion. 

 Some alphabetical highlighting is an exact ‘sounds like result’.

 Example:  Andy Hogan sounds like Andy Hogan

 Some results are a close match, and Search tries to highlight this phonetic match. 

 Example: Andy Hegan sounds a lot like Andy Hogan: 

 But if you filter for an exact match on Andy Hegan, no results are found as there is not a person with that exact spelling. 

Searching with ID numbers

You can also search by person ID number in Autocompleters, as well as in Global Search to locate the desired person or Unit of Work. The person ID number can be found at the end of the URL that displays on the main page of the person/UOW profile or in the Quick Info box on the right-hand side of the page.

Note: When searching only with ID numbers (11 digit numbers) only a person or UoW IDs that are an exact match will be returned. The sounds-like functionality will be disabled.

Searching with Date of Birth

Searching with a person's DOB is also supported within Casebook. To search using DOB, enter the DOB as mm/dd/yyyy within Global Search. Global Search for DOB supports hyphens ( - ), forward slashes ( / ), and periods ( . ). 

Examples of supported DOB search formats:

• • m.d.yy

  • m-dd-yy

  • mm/dd/yyyy

Searching with Social Security Number

To search using a person's SSN, enter the SSN into global search.

Examples of supported SSN search formats:

• • 123456789

  • 123-45-6789

Note: When an exact match for an SSN is found, using global search, the SSN will have a green checkmark and say "Exact SSN Match"