Corrective Action Plan (CAP)

Corrective Action Plans are used as an enforcement tool. In Casebook, they are how Licensing workers add probation or placement holds to Foster Family Homes. When a Corrective Action Plan is approved, extended, close or expired an event is added on the history page.

Creating a New CAP

CAPs can be added to a resource from the Corrective Actions Plan card on the overview page. 

• 1. Click Add on the Corrective Action Plan on the Foster Family home overview page.

  2. Select Corrective Action Plan to create a new plan.

• 1. When entering information for a CAP, you will enter information to multiple cards. 

     1. Probation and Effective Dates -- All fields on this card are required

        1. Select one of the following radio buttons:

           1. With probation

           2. Without probation, with placement hold

           3. Without probation, without placement hold

        2. Enter the effective dates:

• • • • 1. The initial period for a CAP cannot exceed six months. When workers are entering the start and end date, if they enter an end date that exceeds six months they will receive a validation that reads, "Initial period of Corrective Action Plan cannot exceed 6 months." Workers can enter dates in the past.

• 1. 2. Terms and Provisions

     3. Signatures

  2. After all information has been entered, click save.

• • 1. You will be taken to an overview screen of the CAP. 

       1. You can edit and print the plan from this screen using the buttons at the top of the page.

       2. You will also see a progress bar and a green status bar at the top of the page. These tools help workers track where they are in the work flow for completing, submitting, and approving a CAP.

• 1. When all information has been entered into the CAP, it must be submitted for approval. You can submit the plan by clicking "Submit" at the bottom of the overview page. 

     1. Users will be asked to "Enter the approver's name"  and supervisors as well as residential resource licensing workers names will come up in the autocompleter.

  2. Once the plan has been approved and is active, you will receive a reminder every 30 days about the active Corrective Action Plan. The message will read, "The XYZ resource has an active Corrective Action Plan <with probation, without probation, with placement hold, without probation, without placement hold>. It will expire in XYZ days"

Status of CAP

On the resource page, workers will see the start and end dates for the CAP as well as the status in parenthesis on the Corrective Action Plan Card. The status of a CAP can be:

• • Draft

  • Active

  • Expired

  • Closed -- These CAPs will not display on the main page of the resources. 

Viewing Closed CAPs 

To view a closed CAP, click the link found at the bottom of the Corrective Action Plan card on the main page of the resource.

Clicking this link will take you to the history page. It will be pre-filtered to show only CAP workflow events. You will be able to see the closed CAPs there.

Ending the CAP

You may want to end the CAP earlier that the date initially specified on the CAP. If the CAP has probation on it, Central Office needs to approve ending the probation period.

• 1. Open the CAP you want to close from the main page of the resource.

  2. At the bottom of the plan, click "Close" 

• 1. A popup will open. Enter the name of your supervisor and click "Submit"

• 1. If the CAP has a probation period on it, the closure will have to be endorsed to Central Office and the supervisor will see two buttons "Endorse to CO" and "Reject Closure"

     1. If "Reject Closure" is clicked, the CAP will return to it's original state

     2. If "Endorse to CO" is clicked, the CAP will move to Central Office for Approval

  2. Once accepted by CO, the CAP will be closed.

Extending a CAP 

In Casebook, a CAP expires when the end date passes when the plan is active. However, when the CAP is in an active state, workers can extend the end date by an additional six months. 

• 1. Open an active CAP

  2. Click the Extend button on the main page of the CAP

  3. A popup will open. Enter the date for the extension and the supervisor that should approve the change.

• 1. After the extension has been submitted, workers will see a green banner stating the request was successfully created and a progress bar at the top of the CAP. 

Notifications

When a resource has an active CAP, workers are notified in several ways. If the CAP expires, the notifications will continue to display. If the CAP is closed, the notifications will no longer display.

• • Search cards display a warning

• • Auto-completers display a warning

• • Dashboard notifications are sent to FCMs who are related to cases or assessments in which the focus child is placed at a resource with a CAP.

Printing a CAP

• 1. Go to Resource with an active CAP

  2. Under Plans and Tools, open an existing Corrective Action Plan

  3. Click the orange print button in the title bar of the Corrective Action Plan

• 1. A word document will open with the Corrective Action Plan values filled in.

Videos and Powerpoints

POWERPOINT: How to Create a CAP