Changing your Password

Passwords in Casebook should be treated like other passwords and sensitive information. It is good practice to not share your password with others, not to save your password in Firefox, and to be sure to sign out with the link at the top of the page instead of just closing the browser window.

In Casebook, passwords must be changed every 90 days. You will receive a notification from Casebook when you log in on the day your password expires. This notification will include instructions for you on how you can change their password.

Changing your Password

• 1. Once you have successfully logged in, you can configure your own personalized password or reset your password by clicking on ‘Settings’ in the top right-hand corner of the main screen. Alternatively, you can search for your User Profile Page in the universal search bar.

• 1. Clicking this link will take you to your User Profile Page. In the User Account card on your profile page, select "Change my password"

• 1. Fill in your current and new passwords on the edit screen and click save.

• 1. A new password cannot be identical to one of the last 24 passwords entered by the worker. Additionally, it must contain 8 characters and at least 3 of the 4 different types of characters:

     1. At least one lowercase letter (a-z)

     2. At least one uppercase letter (A-Z)

     3. At least one number (1) 

     4. At least one special character ($,#, or %) 

Forgot Your Password?

• 1. On the log-in screen, clicking the ‘Forgot Password’ link opens a new page that asks you for your username/e-mail.

• 1. After providing your account information, you will receive an automatically generated e-mail. The email reads: “Someone has requested a link to change your password, and you can do this through the link below. Please copy the link below and paste it into the URL bar at the top of your Firefox browser. If you didn't request this, please ignore this email. Your password won't change until you access the link above and create a new one.”

  2. When you visit that page, you are asked to enter a new password and confirm that password. Once this is successfully completed the worker is logged into Casebook and the new password has been saved.

Remember Me

Clicking ‘Remember Me’ on the log-in screen will store a 'cookie' for you enabling your username to be stored on that computer and browser. Once this is done, workers will only need to enter their password when they visit the Casebook URL from the same browser in the future.  Remember me will NOT save your password.