Viewing Closed Cases

This feature allows you to access your previously closed Cases.  The list of closed Cases is accessible on your dashboard via the ‘Show Closed Cases’ link.  In regards to this list, only the Cases where you were the assigned FCM at the time of case closure are shown.  

Clicking Show Closed Cases displays a list of closed Cases.  The list shows 50 of the most recently approved Cases. If you scroll past the first 50 Cases, the list automatically loads more results.  If there are no additional Cases available, the message ‘All Items Loaded’ is displayed.

Closed Cases can be sorted by date or case name, in both ascending and descending order.

Click ‘Hide Closed Cases’ to collapse the list of closed Cases.

Special notes for closed Cases

Note:  Approximately 90% of cases converted from ICWIS did not have both a beginning and end date.  For these converted cases a Last Updated date will appear instead of a Closed Date. This date reflects the last workflow event recorded in Case History.  For Cases currently in Reverse Case Closure, the most recent case closure date is displayed.