Sales Opportunities (SLS)
Overview
The Sales module enables you to handle your Sales Opportunities throughout their lifecycle, from creation to finalization. It comprises a Listview as well as an Editing View and varies Reporting and informational Views.
The Status is used to manage the milestones of your Sales Opportunities. The list of Statusses can be tailored to fit your needs and incorporates colour coding to draw attention to them.
Reminder Dates can be used to help you manage the Sales Process - you can, for instance, view all the Opportunities that you are required to action today or this week.
The following Views are available:
Sales Opportunities (Listview)
Edit Sales Opportunity
Sales Activity - A report of Sales Activity by date.
Inventory - For quick reference to inventory levels and customer prices.
Subscribers
When the SLS is emailed, it is sent to the list of Subscribers which is automatically updated as follows: Internal: SLS Creator, Rep, Assign to, Response Creators. External: Customer Contact.
Click on Menu (button) > View/Edit Subscribers to add or remove emails from the Subscriber list.
Sales Opportunities (Listview)
The Listview displays a list of Sales Opportunities according to the selected data filters. By default, this view is sorted by the Reminder Date. Double-click an Opportunity to open it in the Edit View.
Data Filters
By default, all the Active Opportunities are displayed. Click the dropdown icon on the View button for a list of default filters.
Date - Filter on the Created, Reminders or Projected date
Customer
User
Rep - This filter is disabled when you don't have access to view all Customers - see Settings below
Entity - Visible if multiple Entities are used.
Status - Filter on the Status group
Department
Important Fields
Status
SLS No - a reference number for the Opportunity
Date - the date on which the Opportunity was created
Reminder - the date on which the Opportunity needs to be attended to. Settings are used to determine how this field will be highlighted.
Projected - the date on which you expect to close the Opportunity.
Once-off - The projected once-off value of the Opportunity
Annual - The projected annual value of the Opportunity
Last (d) - The number of days since the Opportunity was attended.
Open (d) - the number of days since the Opportunity was created.
Customer Region
Edit Sales Opportunity
The Editing View is used to edit the Sales Opportunity and displays relevant information required to manage the opportunity.
Actions
Add Attachment - this allows you to add a link to a file or website. Attachments are displayed at the top-right of the edit form.
Sales Activity
This panel displays the Sales Activity linked to the selected Sales Opportunity in descending date order.
To add a new Sales Activity, click the Actions button and select an Activity, for example, Note, Phone Call, Video Call, Message, etc. This will open the Activity edit form. On the Activity edit form, you can record Notes (click the Format button to remove blank lines and double spaces), change the Opportunity Status, and set a Reminder date.
Board Views
Active Sales Opportunities can be viewed in the Board Views, by Status or by Projected. The Column Header displays the Count, Once-off and Annual value of the Board. The boards exclude Pending and Cancelled opportunities and respect the 'View all Customers' setting.
Board (Status) - A Kanban board view with columns for each Status - ordered by Projected Date.
Board (Projected) - A Kanban view with columns for Earlier, 6 months (Starting this month) and Later - ordered by Status, Projected Date
Settings
General Settings
Sales > Default: Sales Messages - Select the list of Sales Messages from the list of email templates. Email templates are created in the Emails module.
Sales > Enable drag-and-drop on Board (Projected) - Y/N - Default = No.
Sales > Enable drag-and-drop on Board (Status) - Y/N - Default = No.
Note: When you drag-and-drop on the Board Views, responses are not created to record the date/time of the Status or Projected change.
Role Settings
Sales > Sales - Access Allowed - (None, User, Administrator) - Administrator rights are required to update Settings, Delete Sales Opportunities and Save Grid (All Users).
Sales > Default: Transaction Type IDs (eg. '=2', 'in (1,23) - Determines which Transaction types can be created from the Sales Opportunity.
Sales > Default: View all Customers (Default = No) - By default, you are only able to view Customers that are linked to you as the Rep.
User Settings
Sales Batch Updates - Access Allowed (Y/N)
Sales Module Settings
The following Settings are accessed from the Menu button inside the Sales module. Edit Lead Source allows you to add a lookup list which can optionally be used on the Opportunity, the other settings are explained below. Note: Administrator rights are required to access these Settings.
Statuses
Statuses are the ordered list of steps in your Sales Pipeline and can be used to filter your Sales Opportunities. A new Opportunity is assigned the first Status in the list. Right-click on a Status to move it up or down.
A Status cannot be deleted from Settings if they are in use.
Status fields include:
Description
Group - Used in the Data Filter
Probability % - Sets the default Probability % of the Opportunity. The Probability is automatically updated when the Opportunity Status is changed if the Probability on the Status lookup is not blank.
Colour - Used to highlight the different Statuses visually.
Activities
This setting is used to create Activity templates. Fields include:
Caption
Data Type - The Standard data type provides a free text entry form to record the activity. Various custom input forms can be added depending on the Data Types that are enabled using the General Setting > General > Default: Use Data Types.
Group - Used to group Activities on the Add Activity menu.
Set Status - This field can be used to automatically change the Status of the Opportunity when an Activity is added.
Note - Right-click on an Activity and select View/Edit Note. The Note serves as a template that can be completed when the Activity is added.
Reminder colours
Colour is used to highlight Opportunities by their reminder dates. The Value field represents the hours until the Reminder is due. For example:
-1 = Reminder is overdue
24 - Reminder is due today
168 - Reminder is due this week.
References
The Reference field is used to add a short note that can be used to find the ticket later. It is displayed in the list view where it is included in the grid search. A lookup list is used to pre-populate Reference options.
Save/Restore Grid
This allows you to save and restore the grid view layouts. Administrator rights are required to Save Grid (All Users).
Actions
Batch Update - Customers - Opens a Batch Update dialogue above the Customers gridview.
Batch Update - Transactions - Opens a Batch Update dialogue above the Transactions gridview. Requires you to select a Transaction type, eg. Quotations
Message - Multi-select the Recipients in the Customer Panel, click Message and select an Email Template from the popup menu. Data tags are used to personalise the message.
Messages
Standard messages can be personalised and emailed from the Sales module. Message Templates are created in the Email module by selecting Menu > Create a new Template. The General Settings > Default: Sales Messages are used to select which messages can be sent from the Sales module.
Sales Pipeline
The Sales Status is used to qualify a prospective customer and build the Sales Pipeline - see the notes on Sales Pipeline below. The following statuses are added by default:
1 - Prospect
2 - Lead Qualified
3 - Demo or Meeting
4 - Proposal
5 - Negotiation and Commitment
6 - Opportunity Won
7 - Post Purchase
Prospecting
Through ads, public relations, and other promotional activities, potential customers discover that your business exists. Often, you apply targeting parameters to deliver your message to potential buyers who fit the profile of your existing client base and ideal customer.
Lead qualification
To move leads downstream, offer an e-book, white paper, webinar, or another type of lead magnet to determine if the prospect is interested in learning more about your products and services.
Demo or meeting
Afterwards, schedule a demo or meeting to introduce potential buyers to your offerings and solutions. At this point, you want to evaluate if there is a strong business case for the lead to receive a proposal.
Proposal
Make your case by summarizing how your company can help address the potential customer’s needs. Demonstrate how the prices you propose deliver more than enough value to offset the engagement cost. At this stage, remember to state your competitive advantages to help differentiate your proposal from other vendors your customer may meet.
Negotiation and commitment
Discuss expanding or shrinking the scope of work, adjusting pricing, and managing expectations to come to an agreement on a mutually beneficial partnership.
Opportunity won
Finally, you close the sale and move toward order fulfilment.
Post-purchase
In business, the sale should be considered closed at the first contract signing. Instead, your reps should invest in providing exceptional service during onboarding and regularly monitoring the account’s progress. At opportune times, you can cross-sell existing customers on new services and upsell them on premium solutions. When the contract is about to expire, you can explore renewal options with them. Among your happiest clients, ask for referrals to other potential customers.
Upgrade from Workflow modules
An upgrade procedure can be used to convert the notes from a Workflow module to the CRM Module - UPGRADE_COPY_WF_TO_CRM.
Take care not to execute this procedure multiple times for the same module.