Web Help Desk

Overview

The Web Help Desk provides staff with a means of asking for technical assistance and tracking progress on the request. WHD requires staff to sign in.

Want to write really great tickets? Click here to review the Writing Good Tickets page.

Lynn Lary, our Instructional Technology and Library administrator gives a short overview of how the WHD functions.

Web Help Desk.webm

Training Documentation for Ed Tech Leaders

http://intranet.sps.lane.edu/technology/quickTips/pdfDocs/WHD_Coordinator.pdf