My District Account Keeps Getting Locked Out

Overview

You may run into a situation where you are unable to log in with your district account after a recent password change. This may be caused by your district account being locked out because you have a device, often a tablet or mobile phone still attempting to log in with an old password.

This almost always occurs after you change the password on your account, but don't update your password on on all of your devices. Those devices continue attempting to connect with your old password causing account lockouts.

Unfortunately, it's pretty common that when a device fails to log in to a service, it won't ask you for a new password, it'll just keep trying the old password and silently fail, causing your account to be locked out.

What Things Should I Check?

• If you have your district account on your mobiles devices, such as your phone or tablets. Go into the device's settings and update your passwords, for example: email or Wi-Fi (SPS_Secure). 

• On Mac computers, check for your Exchange account under System Preferences.

• If you run a local email client on a device (eg. Apple Mail, or the full Outlook app), make sure that password is updated.

• If you recently upgraded to a new phone or tablet, make sure your old device has been wiped -- or at least your district accounts have been deleted from them.

• Your Wi-Fi settings on devices that you have added your district account to.

• Your email account settings on devices that you have added your district account to.

• If you use the Mitel Connect phone software, make sure you update that password.

• Mapped network drives (especially on Windows)

Tips for prevention

• • Limit the number of devices you log into with your district account to just the devices you need to do your job. 

  • When you change your district account password, be sure to update your password on each device you have your account configured, such as wireless, email, and calendar accounts on computers, phones, and tablets.

  • As you upgrade or stop using older devices, please be sure to wipe those old devices. If you do not wipe the device, this device may cause account lockouts or may give other people access to your district account.

How Can I Tell Which Device Is Causing My Lockouts?

• • Check each device you remember logging into district resources with. This includes computers, cell phones, and tablet devices. Double-check the password settings for each devices or remove these accounts if you no longer need to use them on the device.

  • Put in a Web Help Desk ticket with as many details as you can. Tech Services may be able to track down which device it is.