Learn about Tech in SPS

Mitel Connect: Making Calls & Checking Messages

Overview

Mitel Connect is a software app that allows you to use your computer to look up staff phone numbers, make calls, and manage your voicemail. You can use Mitel to use your computer to make calls and check your messages when you are out of district; it also allows you to control (dial, retrieve voicemail) your physical telephone when you are at work.

Install the Mitel Connect App

On macOS

To install Mitel Connect, you must use the version available in the Self Service application. You can find it under "Applications" > "SPS Self Service".

The versions from the Mac App Store and the Mitel website are known to be incompatible.

Signing in to the Mitel Connect App

The Mitel Connect software should already be installed on your computer. If it is not, please file a help desk ticket. Be sure to include your computer's barcode in the ticket.

To use Mitel Connect, you will need to enter some basic settings. To do this:

Open the Mitel Connect app
Enter your email username/password
Click the Show Advanced option and enter the server information: phones.springfield.k12.or.us

How to Use Mitel Connect

Using Mitel Connect

Quick Reference Guides

Click here for the Mitel Quick Reference Guide

Click here for the Voicemail Quick Reference Card

Use your Computer to Make Calls from out of the District

Mitel Connect Settings

Advanced Users

If you like to use your computer to make calls when you are at work, you can use the the Mitel Connect extension. The extension will only work in-district.

To do this:

Click and install the extension
Enter the server settings (phones.springfield.k12.or.us)
Select Softphone for call routing.