Tech Help @ School

Overview

Most technology issues fall into two categories.

1) Technology is not working properly and hardware needs? Solution: Fill out a help desk ticket

2) Software and technology questions? Solution: Contact a member of your onsite team and/or your building Ed Tech leader

Learn more below.

Tech not working correctly?

Web Help Desk: Complete a web help desk ticket, and a district technician will help you ASAP.

Pro Tip: Make sure to check your email and quickly respond to any technician questions.

How to write a good ticket: Writing a clear, detailed ticket and selecting the appropriate drop-down menu items will speed up ticket response time.
District Techs: Learn the name of the person assigned to your school building from Technology Services. They are the people who can fix anything!
Clear the web browser cache

Need a printer or app installed?

Moysle Manager: Manager allows users to install software and printers on district computers
Temporary Admin Rights for Staff: Staff can gain temporary admin rights on their district device to adjust some settings and features

System Status Check

Is a subscription (iReady, Destiny, etc) unable to load or not working? System Status Check will let you know whether it is a local issue or an issue with the Website.

Questions about SPS Software and Technology?

Ask your Building Ed Tech Leaders: Reach out to your Building Ed Tech Leader and Tech Team Members...they are here to help you learn!
Finding what you need on our SPS Tech Tips Site
Learn more by completing an SPS Tech Google Classroom module.
Each school has a tech training "road map" and plan for the year. Review these documents to learn what to expect at your school.
District Techs: Learn the name of the person assigned to your school building from Technology Services. They are the people who can fix anything!

How to Get Help at School

Thank you Ashley for your your excellent overview of how to get tech help at your school!

Help @ School.webm