Network Troubleshooting

Questions to answer in a ticket. Answering these basics reduces troubleshooting times drastically:

• • What specific area(s) of the school is this occurring?

  • If wireless, do you see the SPS_Secure SSID in your wireless network chooser?

    • If not, is your wireless turned on? Do you see other wireless networks?

  • If wireless, can you connect to SPS_Secure in your wireless network chooser?

    • If not, what error do you see? Are you sure you entered the account credentials correctly?

  • Do you get an IP address starting with "157.246"?

    • If not, what address do you get?

    • If the IP address starts with "169.254", talk to Jacob.

    • If the IP address starts with "10." or "192.168", then there is a misconfigured device on the network. This is usually a rogue airport, consumer wireless router, or a Mac with Internet Sharing turned on somewhere. Talk to Jacob.

  • What color is the LED of the Wireless Access Point in the affected area?

    • For more information on what the LEDs mean, see our article on WAPs.

  • At recently completed bond sites, make sure that the device is not connecting to an old SSID, such as SPS-Cart.