MFA FAQ's

Q: Will the district be providing USB security keys for anyone who chooses to use them? 

A: Yes, all district employees will receive a USB Security Key from Tech Services unless the staff member would rather use their phone for authentication.

Q: What happens if I lose my key or phone and I need immediate access? 

A: A temporary pass can be issued by contacting Tech Services and providing your employee ID number. Your employee ID number can be found by logging into Employee Self Service and finding the "Profile" tab under "My Information". If you are unable to find your employee ID number, visit the main office and they will contact Tech Services on your behalf.

Q: What happens if I lose my security key? 

A: You will need to have a replacement key issued to you at the Technology Services department. The replacement cost is $20.

Q: Will outside staff that need to get on WiFi

A: Yes, anyone that needs a district account for email, Google or WiFi will need MFA setup to access.

Q: How often will I need to authenticate? 

A: If you select the “remember” option you will be prompted after 30 days to renew, otherwise you will be prompted every time you attempt to login. See image below: