Equipment Returns

How to Return Items to Tech Services

Standard Item Returns

 Package properly!  Use a box with some sort of padding to protect the equipment.  If damaged in transit the Warehouse or Tech Services will not cover damages.

 Label the device (taped to device, post-it will fall off without tape)

From: (School/name)

To: Tech Services

Attention: (Tech Name)

Surplus or Repair?

If it is in for repair please put WHD Ticket number

If sending in item for repair you don’t need to send in the keyboard/mouse if they are not broken. 

Large Quantities & Carts

• If you are sending back more equipment than would fit in a small car it would be best to let the warehouse know in advance.  The normal van is not equipped to handle large carts or a lot of extra equipment.  They will send the larger truck for these pickups.  

• Create a SchoolDude work order ticket

•  Print Work Order or write WO# on label.