Secure Mail Template To IRD Regarding A Missed Payment

If we miss a payment of PAYE or GST to the IRD for a client, the client will likely incur a penalty fee of $250. Businesses are given one chance and then the penalty is applied on the next missed payment. If this happens you must attempt to get the penalty reversed immediately. Always communicate with your client about what happened as they will be sent a letter from IRD advising of the charge. Here is the wording to put into a secure mail message within the corresponding myIR login. Check who you need to sign off as, as most of our clients have added Jo Jensen as the user - in that case you will need to sign off as Jo.

Email Template

Good morning/afternoon,

In the process of reconciling month end accounts we have realised that the [20th February DED payment for January 2020 deductions] did not go through from our bank account. We have paid today as soon as the error was found.

We always set up the payment in advance so we do not miss it - however in this one case the payment did not go through. This was not intentionally missed. We have now added an additional process for the payment to be checked by a separate staff member to the one responsible for loading so this can not happen again.

We did not receive a notice / myIR letter when either of the late payment penalties were applied to the account. If we had received a standard letter when the first penalty was applied we would have made payment immediately. Is there something we can change in the settings on our account so we do receive notices from myIR?

Given our good record of payment we would like to request that some or all of the penalties be removed. We understand that of course any interest accrued will still need to be paid - but we would really appreciate some relief on the penalties applied.

Kind Regards,

[Jo or whatever name the login is under]